Assists Deposit Operations by performing new account quality control reviews, ensuring branch accounts are opened correctly and in compliance with established policy and procedures. Makes oneself available to resolve branch daily issues by answering inquiries regarding overall operations, including legal, compliance and policy/procedural questions, and provide decision ma

Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank. DIRECT REPORTS The incumbent supervises the entire staff within the branch. ESSENTIAL FUNCTIONS Management of and total accountability for a branch office in meeting administrative, Compliance, operational, s

Responsible for primarily handling teller transactions, providing operational support, cross selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as ap

Responsible for primarily handling teller transactions, providing operational support, cross selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as ap

Answers and directs incoming telephone calls related to account services, online banking, mobile banking, and telephone banking. Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing. ESSENTIAL FUNCTIONS Operate telephone system to answer and

Under the supervision of the SVP, Chief Internal Auditor and the VP, Internal Audit Manager, the AVP, Internal Audit Supervisor conducts operational, compliance, and financial audits, of central operations departments, administrative departments, lending units and other business activities of Cathay General Bancorp and its subsidiaries. The audits may cover any functional

Responsible for managing the loan review function, including detailed loan file and/or on site reviews of all lending units using a risk based approach to determine review scope. Also responsible for the preparation and distribution of Loan Review Reports that communicate findings. Tracks all risk rating changes processed through lending unit reviews and other channels. D

The Sr. Project Manager is responsible for leading and managing a cross functional team to deliver defined project outputs on time, within budget, and with quality results. The Sr. Project Manager has primary responsibility for defining, planning, tracking, and managing the enterprise project, for identifying key resources, and providing the direction they require in orde

Responsible for assisting and servicing clients through inbound and outbound calls. Perform regular daily officer functions which include coordinating daily activities of a client service team and responding to client inquiries. Act as second tier support for complex account servicing. Provide training and daily supervision to team members. Consistently deliver high level

Responsible for management of the day to day operations of the Client Care Center. Responsible for personnel administration and staff development. Evaluate, recommend, and implement procedures and processes to improve department performance and client experience. Ensure team members consistently deliver high level quality client service. Ensure regulatory compliance and a

Responsible for supporting the branch operations administration and managing a customer portfolio of Retail branch customers (consumer & business) and business development activities. Primary responsibilities include deepening customer relationships by cross selling bank products/services and referring customers to other areas of the bank as appropriate. Providing operati

Proactively develops a client base to which appropriate wealth management products can be sold. Analyzes customers' financial needs and advises them on investment choices and insurance products that best meet their needs to optimize the financial performance and achieve the highest level of customer satisfaction. Ensures that all business originations are in compliance wi

Travel to various branches within assigned region to assist branches or work as substitute for Customer Service and Sales Manager during absences, including vacations and emergency situations. Perform all regular daily functions including supervising operations staff. May assist in preparing reports for branch pre and post audit reviews. Provide training and guidance to b

Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving busines

Primarily responsible for ensuring the Bank's compliance with non deposit investment product and foreign exchange (ForEx) laws and regulations. In this regard, the Non Traditional Banking Products Compliance Officer (NTBPCO) will monitor changes in applicable laws and regulations, provide support to the Chief Compliance Officer and the Compliance Committee, Wealth Managem