Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Increase the Bank's profitability by cultivating new business relationships. Maintain and develop customer relationships, new business, and periodic review of existing loan arrangements. Negotiate proper loan structures, selling the Bank's credit and non credit products. Accept special projects in support of the team and community involvement. Maintain knowledge of corpor

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Technology Management Develop, implement, and manage technology solutions and documentation to meet regulatory requirements. Utilize tools, such as Microsoft Access, SAS, Alteryx, Python, Power Apps and PowerAutomate, to ensure data is current, accessible, accurate, and usable for Manage vendor deliverables and coordinate implementation with technical team for the CRA Wiz

Manage all reporting databases within their domain. Create and execute fully documented reporting processes, providing supplemental analysis to support the decision making within Retail Product Management, Banking Center Network Management, Market Operations, Retail Sales and Banking Centers, depending on the domain. Develop tools and reports to support the leveraged use

Provide financial and wealth transfer strategies and solutions through the creation of sophisticated wealth plans for high net worth individuals. Coordinate with Wealth Planners to prepare deliverables for clients that include detailed analysis, observations and recommendations. Review client deliverables prepared by other wealth planning team members. Possess a knowledge

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Conduct independent model validation, including evaluating model conceptual soundness and developmental evidence, assessing key model assumptions and data quality, checking model's accuracy, demonstrating model is robust and stable, evaluating the model's behavior over a range of input values, identifying potential model limitations, key model risks and mitigations, asses

Leadership Activities Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Pro

Design and implement automated marketing campaigns, e.g., awareness, lead nurturing, drip campaigns, and customer onboarding, to enhance the customer experience and drive customer retention. Plan, execute and monitor email marketing campaigns using Salesforce Marketing Cloud tools, including Email Studio, Automation Studio and Journey Builder. Create and optimize customer

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Project Execution Manages large projects/programs of high complexity. Responsible for on time delivery and execution of critical Technology projects and initiatives to deliver business value. Works with core project team (such as business partners, vendors and technical team) to develop detailed, actionable project schedules. Assigns tasks to team and develops detailed an

Security Operations Center (SOC) Analysis Provides advanced technical investigation and forensics capabilities across malware, phishing, cloud access security brokers (CASB), network, and configuration compliance domains. Responds to and mitigates security incidents based on defined process and procedures to contain and eradicate threats. Resolves or escalates investigati

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que