Job Summary:

This position is responsible for supporting the management of all operational aspects of a portfolio of contracted vendors. Duties include supporting the management of contracts, communications, performance, competitive solicitations, and project management for vendors.

Job Duties:

Models' ethical behavior and executes job responsibilities in accordance with Citizen's core values, ethics, and information protection policies.

Manage a portfolio of contracted vendors, which may include oversight of up to one hundred firms. Participate in the development of annual strategic plans and goals for vendor categories within managed portfolio. Responsible for oversight of multiple firms for licensing, contracts, credentials, and performance management. Coordinate program implementation and implementation of operational enhancements. Visit select vendors' corporate locations for relations, business development, and audit purposes.

Analyze vendor performance to evaluate compliance with contractual obligations, quality assurance and service levels provided to Citizens. Assist with the facilitation of monthly operational conference and web calls and quarterly performance reviews. Participates in the operational roundtables and performance reviews with vendors and Citizens' staff to document and communicate opportunities for improvement to senior management team. Responsible for performance management related communications and implementation of corrective actions, as necessary. Utilize Citizens' systems for reporting and monitoring performance measures and communicate trends, as well as, alerts to Citizens' management and vendors.

Support the coordination of competitive solicitation projects for vendor categories within managed portfolio. Support the Request for Proposal (RFP) collaboration with procurement.

Partner with internal departments to produce training materials and programs to facilitate the delivery of training both internal and external, as related to vendor responsibilities and expectations. Manage communications involving support requests, program announcements, and operational questions from vendors.

Knowledge Required:

Knowledge of negotiation ploys and tactics sufficient to negotiate and reach agreements between vendors and organizational needs.

Knowledge of solving complex problems through analytical approaches.

Knowledge of web conferencing tools.

Strong knowledge of MS Office.

Knowledge of principles, practices, and procedures for the unit.

Skills & Abilities Required:

Strong oral and written communication skills

Relationship development skills in the area of vendor management, sales, or customer service.

Ability to make presentations to groups of 25 or more.

Relevant Experience Required:

3 or more years of contract or vendor management experience.

1 or more years of project management experience.

Education Required:

High School Diploma | GED

Bachelor's Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years.

Subject to value of contracts under management, must attend State of Florida Department of Financial Services training and / or must obtain Florida Certified Contract Manager designation; and (2) subject to the assigned functions of the position, must obtain Florida Certified Contract Negotiator designation.

Preferred Experience/Educations

• Three or more years of project management experience
• Five or more years of contract or vendor management experience
• Formal training in project management principles and practices
• Related professional work experience within the property and casualty insurance industry.
• Business unit specific experience (e.g., underwriting, claims, information technology)
• Knowledge of State of Florida procurement laws and contract monitoring requirements
• Experience working in an iterative service delivery environment, including Agile, Scrum, Kanban, and Lean.

Scope / Complexity of Work

What percentage of time is accountable for short-term operational goals? 30%

What percentage of time is accountable for transactional, day-to-day operational support? 70%

Physical Requirements: # Of Pounds 10lb.

Occasional - Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position, Move, Traverse, Ascend/Descend, Work Atop, Transport, Position, Put, Install, Remove, Travel

Frequent - Stationary position, Position self (to), Move.

Continuous - Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess.

Citizens is Proud to Be an Equal Opportunity Employer

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