Citizens was created by the Florida Legislature in August 2002 as a not-for-profit, tax-exempt, government entity to provide property insurance to eligible Florida property owners unable to find insurance coverage in the private market. Citizens is funded by policyholder premiums; however, Florida law also requires that Citizens levy assessments on most Florida policyholders if it experiences a deficit in the wake of a particularly devastating storm or series of storms.

Our Mission

Efficiently provide property insurance protection in Florida to those who are, in good faith, entitled to obtain coverage through the private market but are unable to do so, while also providing levels of customer service that are comparable to the standards of the private market.

A Purpose-Driven Mission
Citizens Property Insurance Corporation plays a crucial role in Florida’s property insurance marketplace by providing property insurance protection to people who are in good faith entitled to obtain coverage through the private market but are unable to do so. As one of Florida’s leading insurers of Florida homes and businesses, we strive to ensure that our customers receive service that is comparable to private-market standards.

Citizens is a not-for-profit company whose employees are driven first and foremost by our mission of service to the people of Florida. In addition to providing a quality product and service, we strive to be good stewards of the premium funds entrusted to us and are committed to modeling the highest level of ethical behavior. Our purpose-driven mission informs every action and decision we make, and we are proud of the valuable service we provide to our customers and the Florida marketplace.

Our Vision

As a government entity fulfilling a public purpose, Citizens aspires to provide insurance products and services that meet the needs of Florida property owners who are, in good faith, entitled to obtain coverage through the private market but are unable to do so. We strive to reduce the financial burden on all Floridians by being good stewards of the premium funds entrusted to us. In all that we do, we conduct ourselves with the highest level of ethical behavior.

Our Values

• Public Service: We support the private marketplace, providing quality service to our customers and being there when Florida policyholders need us.
• Integrity: We embrace our values and code of ethics with pride.
• Respect: We are polite, courteous and respect one another and those we serve.
• Responsiveness: We provide quality service that meets the needs of our customers.
• Sound Judgment: In every situation, we strive to do the right thing.

Careers

Employees are Citizens' greatest asset. That is why we strive to create a corporate culture where employees are engaged – one that maximizes employee potential, encourages innovation, fosters career development and maintains work/life balance.

Offering exceptional benefits that complement our corporate values, including flexible work schedules, continuing education opportunities, career development, tuition reimbursement and more, the culture at Citizens is one we are proud of – and think you will be, too. Our employees are proud of the company they work for, and proud to be active in the communities where they live and work. A recent employee engagement survey revealed 96% of Citizens employees feel their contributions are important to the success of the organization, 97% are proud of the work they do and 93% talk about their job in a positive light with family and friends.

One of the Best Companies to Work for in Florida
Citizens is among 100 companies to be included in Florida Trend magazine’s Best Companies to Work for in Florida -- three years running. Citizens was selected based on confidential surveys of 250 Citizens employees covering topics such as leadership, training and development, benefits, and corporate culture. Nine out of 10 respondents said they would recommend Citizens as an employment opportunity to family and friends.