Assist members and potential members with their telephone and e service requests with a focus on being knowledgeable, proactive, reliable, welcoming, and making a personal connection; answer questions about products and services and resolve problems; refer problems that may need the assistance from management, along with recommendations. Utilize each call as an opportunit

Assist members and potential members with their telephone and e service requests with a focus on being knowledgeable, proactive, reliable, welcoming, and making a personal connection; answer questions about products and services and resolve problems; refer problems that may need the assistance from management, along with recommendations. Utilize each call as an opportunit