The Member Relationship Manager develops new and deepens existing member relationships to position First Tech as being their financial partner for life. In this role, you will help our members reach their financial dreams through providing financial solutions, education, and advice. Here's what you can expect from the job and what you need to be successful Job duties Mana

Quickly process routine financial transactions for members including deposits and withdrawals, loan payments, and cashier's checks, while ensuring regulatory compliance and adherence to internal procedures Establish and maintain member deposit and loan accounts Provide the highest quality of member service by promptly addressing member concerns and escalate to leadership

Investigate and respond to credit bureau disputes received via E Oscar and/or submitted directly to the credit union in accordance with the FCRA Answer in bound calls that are related to credit bureau issues and questions Partner directly with the credit bureaus (Experian, Equifax, TransUnion and Innovis) on dispute resolutions Communicate investigation results to members

The Regulatory Deposit Services and Reporting (RDSR) Associate II processes specific banking transactions in a timely and complete manner through a variety of complex technology systems. This position also proactively conducts quality control measures (QC) on assigned processes. This position also responds to member and employee inquiries on a timely and accurate basis. T

Our Contact Center is looking for engaged and independent member service professionals to help our members achieve their financial goals. As a Sales and Service Representative, you will be part of a supportive and dynamic member focused sales team. This Representative works in a fast paced environment focused on serving our members over the phone with a variety of banking

The Relationship Banker II is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team. As an Relationship Banker II, you'll work in a fast paced environment processing routine and complex financial transactions for members in person, over the phone, and by e mail. You'll engage in consultative conversations with mem

Reporting directly to the Chief Financial Officer (CFO), the Vice President, Controller will serve as a member of the CFO leadership team and will lead/oversee a team that prepares monthly, quarterly, and annual financial statements and reports for First Tech's board of directors, senior management, and relevant third parties. Additionally, the VP, Controller will lead th

The Applications Systems Engineer II, coordinates and ensures the successful implementation and support of applications, with a focus on Pega, proactively identifying and troubleshooting performance issues and functionality gaps. Here's what you can expect from the job and what you need to be successful Job Duties Implement, perform maintenance activities and support appl

The Relationship Banker II is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team. As an Relationship Banker II, you'll work in a fast paced environment processing routine and complex financial transactions for members in person, over the phone, and by e mail. You'll engage in consultative conversations with mem

The Relationship Banker processes routine financial transactions for members in the Branch, as well as follow up activities by phone and email. The Relationship Banker is focused on building strong relationships with new and existing members. Here's what you can expect from the job and what you need to be successful Job duties Process routine financial transactions for me

The Senior Pega Digital Product Manager, Personalization works independently to manage complex digital product lifecycles, including product vision and strategy, go to market plans, development, positioning, launch and messaging. Here's what you can expect from the job and what you need to be successful Job Duties Establish and drive digital product vision and strategy, i

The Associate General Counsel (Senior Director of Legal) leads the credit union's Enterprise Governance and Legal Affairs department which is responsible for corporate policy management, the review of all legal process served, and providing general legal support to all business units. Here's what you can expect from the job and what you need to be successful Job Duties Ov

The Premier Financial Representative processes financial transactions and develops plans for assigned affluent members in the branch (Experience Center) as well as follow up activities by phone or email. The Representative is focused on building strong relationships with new and existing members. Here's what you can expect from the job and what you need to be successful J

The Senior Enterprise Risk Analyst evaluates, identifies and reports levels of risk in the organization through assessments, complex analysis, reports and dashboards. Here's what you can expect from the job and what you need to be successful Job Duties Report and present complex risk assessment results to senior and executive leadership and/or Board of Directors as approp

Manage complex CXC programs and support, including indirect management of SLA/SOW, partnering with other applicable business units (such as Card Services, Consumer Lending and Digital Products) Manages day to day operations with outsourced call center, responsibilities include Daily Transfer Rate Service Levels (70% in 30 Seconds) Quality Assurance/Call Monitoring First T