Oversees the team responsible for ensuring the credit union's compliance with the Bank Secrecy Act and anti money laundering rules and regulations. Ensures that regulatory required reports on suspicious activity and excessive currency are filed on a timely basis. Prepares monthly reports regarding BSA/AML activity for the Chief Financial Officer and prepares annually requ

As a Member Services Representative I at Apple Federal Credit Union, you will be the face of our organization, providing exceptional service to our members. Your responsibilities include processing transactions, assisting with account inquiries, and promoting our products. You'll play a vital role in maintaining positive member relationships and ensuring compliance with c

Develops and implements the annual audit plan. Ensures that audit programs include testing of compliance with laws and regulations and credit union policies and procedures. Assigns and supervises audits/projects to evaluate the design and operating effectiveness of systems and controls which protect the assets of Apple FCU. Manages audit projects to make certain the level

Following the completion of the new member onboarding process, actively develops a meaningful connection through robust interviews and product recommendations made in the best interest of our newest members. Qualifies new members for appropriate products and services and works to close the sale on those beneficial to the members and in accordance with assigned goals. Init

Represents the credit union to the member by telephone in a courteous, professional manner. Provides prompt, efficient and accurate service in the processing of all transactions, such as withdrawals, transfer of funds, requests for account information, etc. Provides information to members via telephone on loan options, rates, terms and collateral requirements. Informs mem

Working as part of the Contact Center Engagement team, receiving phone calls from members wanting to apply for a loan, or have questions regarding an existing loan. Acts as a trusted lending advisor and utilizes AWIS principles in all interactions with members and potential members. Establishes and develops member relationships through telephone communications and maintai

Under general supervision, but following established policies and procedures, is responsible for funding auto loan applications that originate from auto dealerships and refinance companies through the Indirect Lending program. Processes loans and distributes funds and reserve payments directly to dealerships. Prepares, delivers, and files all required loan documentation a