Provide high quality customer service on a wide variety of general banking matters. Assess client's financial position to identify additional relationship opportunities. Consult with staff on checks for cashing; accept and process stop payment orders. Assist clients in reconciliation of accounts, answer questions and resolve complaints. Engage team members and business pa

First Merchants Bank is seeking a Customer Relationship Representative (Universal Banker) to join our team! This full time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services that meet the current and future financial needs of bank customers. We support you so yo

1. Handle Customer calls and provide accurate, satisfactory answers to queries and concerns. 2. De escalate situations involving dissatisfied customer, offering patient assistance and support. 3. Guide callers through troubleshooting, navigating the company site or using the company's products and services. 4. Review customer or client accounts and provide updates and inf

Responding to internal customer phone inquiries and emails in a professional and accurate manner. Completing account maintenance requests. Processing requests for Tax Levies & Garnishments. Assisting Banking Centers with appropriate resolution of deceased accounts. Balancing and reconciling of internal accounts. Researching and processing of ATM & Debit Card disputes. Res

Manage the new and evolving Commercial Loan request case submission process. Research tickets and assign / facilitate resolution. Provide timely resolution to issues utilizing good time management and prioritization skills through effective communication including emails, meetings, and Case notes with submitters and responsible parties. Support the Commercial Sales team a

1. Handle Customer calls and provide accurate, satisfactory answers to queries and concerns. 2. De escalate situations involving dissatisfied customer, offering patient assistance and support. 3. Guide callers through troubleshooting, navigating the company site or using the company's products and services. 4. Review customer or client accounts and provide updates and inf

Plan, design, coordinate, configure, install and manage all items related to telephony infrastructure. Own and maintain all telephony systems (gateways, session border controllers, system managers, communication managers, SIP trunks, etc.) inclusive of monitoring, updating, installing, configuring, and backup. Oversee and support public switched telephone network (PSTN) a

Manage investments of assigned client portfolios. Communicate with clients using multiple formats (verbal in person or by phone; written electronic or paper) Direct purchases and sales in accordance with company policies and client directives. Administer asset mix in accordance with company policies and client directives. Contribute to content and format of investment mar

Work with the RCCO to oversee the standard credit processes, procedures, and policies while maintaining timely and accurate grading of the commercial credit portfolio. Member of the Regional Loan Committee and Regional Special Assets Committees as needed. Communicate material asset quality concerns and/or issues to the Regional Chief Credit Officer. Prepare regional or li

Maintain the MRM policy and procedures, including annual policy and procedure review, model certifications, and conducting the periodic compliance audits. Maintain and assess the model and non model tool inventory and issue inventory to ensure accuracy, completeness, and timeliness of information in the system of record. Manage the model validation and annual review sched

1. Implement an aggressive sales and marketing strategy to develop new and existing relationship, involves Identify and develop prospects into significant new relationship with yearly goals for income production. Aggressive sales call plan which aligns with the established goals. Cross sell opportunities. Ensure bank reporting tool is utilized for reporting progress. 2. P

As part of this role, you will Provide excellent customer service by Responding to customer requests for banking transactions. Answering customer inquiries and problems with solutions that meet the customer's current needs. Continually building customer loyalty and customer advocates. Contribute to overall banking center operation by Balance cash, daily transactions, vaul

Completion of the following tasks at a basic skill level Complete accurate, unbiased credit analyses within required timelines and according to standards including cash flow analysis, credit decision summary preparation and credit processes. Complete credit monitoring functions for designated portfolio including spreading and review of financial statements, borrowing base

Complete accurate, unbiased due diligence review within required timelines and according to standards; Customer Identification Program (CIP), entity validation, facility structure, collateral security. Validate authorized approval, analyze details outlined on approval to file support. Analyze and interpret entity documents, including but not limited to; Certificate of Exi

Responsible for measurement and analysis of P&L performance for a select suite of digital capabilities and associated products. Define and recommend changes to Senior and Executive Management, Marketing, Sales, Operations, and IT to deliver change to grow both unit and net income growth. Manage the digital capability/product roadmap and life cycle for assigned digital cap