Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Design and Methodology Designs the overall testing plan for projects. Leads sophisticated defect detection, problem solving and troubleshooting related to project development. Performs in a lead capacity role within the team in making decisions related to quality. Designs and develops test automation scripts at scale. Research issues in software through testing. Develops

Intake Receives incoming communications from intake channels and determines whether the communication is a complaint, dispute, inquiry, or customer service request. Logs the complaint, documents the description and reason for the complaint. Tries to resolve the complaint at the first point of contact. Research, Investigation and Root Cause Analysis Receives compliant dire

Manages more routine accounts in accordance with the terms of the various governing documents, applicable law, and consistent with the needs of the principals, income beneficiaries, and remaindermen. Reviews, analyzes and interprets documents for direction; evaluates accounts for completeness and accuracy, monitors and reviews account transactions, responds to incoming co

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Research, Investigation and Root Cause Analysis Receives compliant directly from a Comerica Customer or change of ownership from another area of the bank who performs intake. Determines if the complaint involves a governing regulation and/or if it was violated. Resolves complaints with minor research and investigations required and proceeds to closure. Conducts more exten

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Draft commercial loan documentation (i.e. promissory notes, loan agreements, security agreements, guaranty agreements, mortgages/deeds of trust and related documents), and assist in creating and maintaining standard legal forms. Provide transactional support, advice and counsel on commercial lending and other transactional matters. Provide legal advice to business units r

Risk Identification, Change Management and Risk Assessments Identifies risks in formal process (RCSA) and on an ongoing basis in the normal course of business. Monitors the internal and external environment to identify changes in existing risks or new/emerging risks. Understands how to identify a material change and initiates the change mgt process. Executes risk assessme

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Process Improvement Opportunities Support Reinforce established guidelines/protocols for relationship management and support between PT Team and LOB's/ Support Functions. Manage pipeline of improvement opportunities for a specific LOB/Support Function. Prepare ongoing Executive communications documents to share progress and findings with Comerica stakeholders. Work collab

Leadership Activities Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Pro

Perform compliance testing across multiple regulations within the Retail line of business; (i.e., RESPA, FLOOD, Truth in Lending, UDAAP, Truth in Saving, Electronic Fund Transfer, Funds Availability). Independently manage assigned testing engagements which includes performing walkthroughs, creating test scripts, execution, issue vetting, drafting final reports, and report

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que