Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and colla

Adheres to preventative maintenance schedule for waterpark equipment (pools, pumps, motors, slides) Conducts daily inspections of all Waterpark mechanical systems and attractions; perform general maintenance and repairs as necessary Documents maintenance actions, including system or equipment irregularities that require monitoring Responsible for the cleanliness and safe

Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Identify, locate, and operate all shut off valves for equipment and all utility shut offs for buildings. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components includ

Apply academic learning to practical assignment experiences Execute Management functions by demonstrating strong leadership and communication skills. Coach and develop a team of associates Drive and exceed business performance goals by developing & executing strategies; determine business driving opportunities Analyze trends, identify business opportunities, execute strat

Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing Responsible for the strategic planning and development of the department. Oversees operation of all attractions including Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD T

The BPO Strategy and Operations Lead is responsible for developing and implementing initiatives that enhance the efficiency, effectiveness, and profitability of the Business Process Outsourcing (BPO) operations. This role involves analyzing current processes, identifying opportunities for improvement, and leading strategic projects to optimize service delivery and guest s

Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and colla

Communicates with guests for transactions, to process registration and complete orders. Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines Educates guests on game play and wand operation for MagiQuest Maintains the daily operation of the MagiQuest game; documents and/or escalates any

Vacuums, dusts, and cleans public areas including, but not limited to floors, carpets, restrooms, waterpark area, elevators, windows, and doors Ensure elevator areas are free of debris Empties waste receptacles in common areas Reads and comprehends material safety data sheets for all chemicals and use them according to directions Report maintenance issues in public areas

Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering including but not limited to preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry Complete Banquet Event Orders (BEOs) and Resumes for clients

Handles the day to day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc. Complete assigned project and present to lodge leadership team Participates in a professional development series to develop both soft and technical skills Maintains a work area that ad

Supervises and provides surveillance of swimmers and guests during park hours, special events, and training sessions Responds to emergency situations in assigned zone Assists in communicating emergency situations outside of assigned zone Administers and coordinates emergency first aid as necessary Enforces the rules and regulations of the waterpark Advises aquatics manage

Apply academic learning to practical assignment experiences Execute Management functions by demonstrating strong leadership and communication skills. Coach and develop a team of associates Drive and exceed business performance goals by developing & executing strategies; determine business driving opportunities Analyze trends, identify business opportunities, execute strat

Apply academic learning to practical assignment experiences Execute Management functions by demonstrating strong leadership and communication skills. Coach and develop a team of associates Drive and exceed business performance goals by developing & executing strategies; determine business driving opportunities Analyze trends, identify business opportunities, execute strat

Responsible leadership of staff members, including; recruiting, hiring, training, and maintaining appropriate staffing levels for the department Perform supervisory tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management Oversee the implementation of all waterpark property and equipment repairs and prev