Responds to and perform service calls/requests. Apply solutions to system problems and/or advise Customer of repair options; may require coordination with Service Coordination Team and applicable Sales Consultant. Provides timely status updates on service calls. Required to learn and maintain an in depth understanding of customer (s) needs, wants and systems infrastructur

Installs low voltage electrical hardware and connects wiring to them. Tests electrical security systems to ensure proper installation and operation. Inspects electrical systems to determine whether repairs are needed. Installs conduits and pulls low voltage cable Trims out security devices Replaces conduit and wiring as needed Ensures piping complies with electrical codes

Install, Service, program, Test and Inspect Fire Alarm Systems. Ensure equipment is functional and operational. Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair. Replace system components as assigned; panels, audible/visual alarms, etc. Provide technical support to Customers including, remote phone diagnosis, a

Perform inspections and functional testing of fire protection systems, including but not limited to Fire alarm systems Testing and Compliance Acceptance Testing Reporting Document all testing results, deficiencies, and repairs in accordance with NFPA standards and company protocols. Generate clear and accurate inspection reports using company provided software or tools. I

Perform repair/maintenance and moves, adds and changes of Mission Critical systems throughout New England, including but not limited to Security(CCTV, Access Control, Intrusion) & Wireless Communication Perform low voltage cable installation, cable management, cable terminations, device installation, and other assigned service duties as required Troubleshoot, diagnose, an