Counsel members on financial wellness, identifying opportunities to deepen relationships Assist members with submitting consumer loan applications Analyze, research, and resolve complex account discrepancies and member concerns Identify and mitigate potential fraud or suspicious account activity Initiate fee adjustments or service accommodations within defined authority l

Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross service products and enhance member relationships through education Understand and comply wit

Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross service products and enhance member relationships through education Understand and comply wit

Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross service products and enhance member relationships through education Understand and comply wit

Administer day to day operations of Germany US Dollar (USD) pension plan, including defined benefit, defined contribution plans. Serve as the primary point of contact for the Germany USD Pension Plan. Answer pension inquiries from internal and external customers regarding eligibility, calculations and the retirement process. Coordinate with Navy Federal Credit Union (NFCU

Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross service products and enhance member relationships through education Understand and comply wit

Design, develop, and evaluate basic/routine predictive models and algorithms with some complexity Analyze and interpret results with some complexity Limited judgment and discretion within defined procedures and practices Develop and code basic software programs, algorithms, and automated processes Use modeling and trend analysis to analyze data Collaborate with team membe

Design, develop, and evaluate basic/routine predictive models and algorithms with some complexity Analyze and interpret results with some complexity Limited judgment and discretion within defined procedures and practices Develop and code basic software programs, algorithms, and automated processes Use modeling and trend analysis to analyze data Collaborate with team membe

Design, develop, and evaluate basic/routine predictive models and algorithms with some complexity Analyze and interpret results with some complexity Limited judgment and discretion within defined procedures and practices Develop and code basic software programs, algorithms, and automated processes Use modeling and trend analysis to analyze data Collaborate with team membe

Measure and monitor member sentiment across lending related interactions to identify opportunities to improve the borrower experience. Description Develop sentiment models using call transcripts and interaction data to identify positive, neutral, and negative member experiences. Analyze sentiment trends across lending products, servicing processes, and member journeys to

Provide support to the Workforce Management department of Lending; may work on small projects or portions of larger projects Support Lending business strategy and initiatives Assist and collaborate with various levels of staff to accomplish tasks/assignments Perform research and basic analysis; may include quantitative and/or qualitative analysis Maintain professionalism

Expertly perform supervisory/managerial responsibilities over the Risk Intelligence Unit (RIU), which currently includes approximately 45 50 people, to Ensure a clear strategic and operational vision Ensure adequate/skilled staffing; selection and placement of employees Establish performance goals and priorities Prepare, conduct, and review performance appraisals Develop,

Set up and review the scheduled drafting system for all loans on automatic payments; implement and update automatic member payment options for mortgage and equity loans. Prepare, submit, enact and review offers for a Streamlined Rate Reduction in partnership with the mortgage origination team. Basic/Routine Process online communication requests to review and update member

Advise and assist trainers on course evaluation results Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance Create and edit new LMS learning activiti

Advise and assist trainers on course evaluation results Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance Create and edit new LMS learning activiti