Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent infor

Complete daily income journal reconciling all revenues in PMS and POS systems. Update promo worksheet and follow up on discrepancies with department heads. All three weekend days must be completed by Monday. Add detailed adjustment descriptions in income journal for GL visibility. Email DOF, ADOF, and Accounting Manager regarding adjustments or transactions requiring recl

Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of

Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants. Empty room attendant carts of soiled linen and trash. Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors. Vacuum, sweep, and/or mop hallways, stairwells, vending area

Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants. Empty room attendant carts of soiled linen and trash. Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors. Vacuum, sweep, and/or mop hallways, stairwells, vending area

Manage the daily production, preparation and presentation of all food for the hotel's restaurant(s) and room service to ensure a quality, consistent product is produced which conforms to all HEI Franchise standards. Manage Human Resources in the production and preparation areas of the kitchen in order to attract, retain and motivate the associates while providing a safe w

Monitor servers and busperson adherence to all service standards. Supervise service of guests, being watchful of signals from guests in need of service. Assist manager to establish and monitor sidework duty completion. Maintain bank to HEI Hotels and Resorts standards. Read daily communication sheets from previous shift and prepare one for the following shift. Check floor

Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the

Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. Check pars f

About Us HEI manages an unparalleled portfolio of leading full service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper upscale, luxury, and premium select serve hotels in urban, super suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest a

Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Supervise and inspect the cleaning of the g

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management. Maintain proper set up of dining room. Receive records and make any necessary arrangements for reservations and special functions in the restaurant.

Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware. Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments. Serve guests with beverages, bread, and butter to begin their dining experience and replenish as necessary. Transport all

Event Planning & Ownership Own and maintain the Club's annual event calendar, ensuring balance, pacing, and alignment with membership and revenue goals Coordinate the full lifecycle of Club events, from proposal and approval through execution and post event follow up Ensure events are properly scoped, scheduled, and resourced well in advance of execution Hotel & Cross Dep