Service Coordination Perform intake, scheduling, service quoting, part ordering, tech coordination efforts Handle incoming service requests via phone or email or customer portal which result in a work order to be scheduled and dispatched to proper personnel Provide updates within service portal Provide timely and accurate information to incoming customer order status and

Engineering Design & Documentation Independently develop and produce complete engineering documentation packages, including detailed drawings, submittals, and equipment schedules that meet project specifications and company standards Review and verify design accuracy and completeness, ensuring compliance with applicable codes, industry standards, and customer requirements

Perform advanced troubleshooting and resolution of security system issues Serve as a technical escalation point for complex service calls Support access control, video surveillance, and integrated security systems Maintain accurate and detailed service documentation Ensure high first time resolution rates and minimal system downtime Provide professional customer communica

Answer burglar and fire alarm signals received via computer Effectively dispatch emergency alarms Coordinate activities with police and fire departments during alarms Place alarms in and out of test mode while technicians are servicing alarms Notify customers of alarm, trouble and supervisory signals on subscribers' premises Monitoring of all types of alarm signals includ

Team Leadership & Coordination Lead and supervise a team of security technicians responsible for installing, configuring, and testing security systems (e.g., CCTV, access control, intrusion detection, alarm systems) for new data center construction projects System Installation & Commissioning Oversee the installation and integration of security infrastructure, ensuring sy

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service

Monitor departmental email box and ticketing system. Answer questions related to policies and offerings, respond to standard requests for employee records based on established guidelines; refer more complex or confidential inquiries to appropriate department or leadership Manage data entry requests and process data change requests, including but not limited to, job change

Respond to end user/customer reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.) Determine the appropriate course of action and follow through to ensure resolution Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, order

Network Monitoring Analyze alerts of network infrastructure, from multiple platforms using network monitoring tools. Identify and respond to alerts related to outages, performance degradation, and system failures. Track system performance and availability to ensure adherence to service level agreements (SLAs). Incident Management Respond to network incidents and service d

Account Management Serve as the primary point of contact for assigned national accounts, managing day to day relationships and ensuring long term client satisfaction Develop and execute strategic account plans to meet revenue targets and expand engagement across departments (e.g., Facilities, IT, Finance, Loss Prevention, C suite) Drive account growth through proactive up

Install headend equipment, all field devices for a variety of Nurse Call, RTLS, Fire Alarm and Security systems. Install cable as well as testing connectors, labeling and firestop. Assure that the equipment provides the service requested by the customer, ensuring the documentation and database is updated Coordinate and oversee contracted work with the contractor, provide

Responsible for P&L and balance sheet accounting for assigned areas to include journal entries, account reconciliations, account analysis, and schedules. May include job costing, calculating and recording percent of completion (POC). Research and investigate financial variances for monthly fluctuation analysis (P&L and balance sheet); resolve in an expeditious manner. Pre

Analyze in coming calls to reduce Improve analyzing calls as they come in to reduce inefficient tech dispatching. Provide expertise and assistance to Service Techs Take the lead to ensure the proper steps are followed for all National Accounts jobs and Service. Lead technical support for customer inquiries and troubleshooting issues. Be pro active in develop strong expert

Project Planning and Initiation Define project scope, objectives, and deliverables in collaboration with clients and stakeholders Develop detailed project plans, timelines, and budgets Resource Management Coordinate internal resources and third party contractors/vendors Allocate and manage resources to ensure project milestones are met Client and Stakeholder Communication

Technical Execution & Project Management Responsibilities focused on planning, coordinating, and executing projects according to technical standards and operational goals. Responsible for all work to be performed according to Pavion standards and quality installation techniques as per the Pavion "General Installation and Craftsmanship Standards and Practices" policy. Plan