Manage branch profitability performance including financial key performance indicators, market share & competition analysis, and contribution margins of the branches for income. Ensure exceptional member experience levels for overall satisfaction with the branches contributing to the organizational Net Promoter Score (NPS). Oversee operational efficiencies for cash contro

Keeping our technology running smoothly so our teams can do their best work. At Consumers Credit Union, we know that great technology support is the backbone of a great employee experience. We're looking for a tech savvy problem solver who thrives on helping others, tackling challenges, and keeping systems running at their best. As a Senior Service Desk Specialist, you'll

Install, support, and manage hardware, software, and network components to maintain a stable computing environment Troubleshoot and resolve technical issues for hardware, software, core systems, and front office applications Support and maintain devices such as scanners, receipt printers, check printers, and document printers Monitor and respond to service desk requests,

Welcome members in the branch creating a positive first impression Assist and educate members on self service options, including Interactive Teller Machines (ITMs) Process transactions accurately and resolve account and service needs Open new consumer accounts efficiently and with attention to detail Identify opportunities to connect members with loans, mortgages, and wea

Assist members over the phone regarding questions they have about Credit Union products and services Provide prompt, positive and informative service to our members Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one stop resolution Utilize multiple sources and

Consumers Credit Union's (CCU's) Branch Apprenticeship Program offers paid experience while fully supporting you earning an associate degree. Apprentices can build a wonderful career in financial services while launching their college experience! This program helps build talent for our banking branches in southwestern Chicagoland. It's a great way to infuse the branch net

Consumers Credit Union's (CCU's) Branch Apprenticeship Program offers paid experience while fully supporting you earning an associate degree. Apprentices can build a wonderful career in financial services while launching their college experience! This program helps build talent for our banking branches in northern Chicagoland. It's a great way to infuse the branch network

Follow policies, procedures, and regulatory guidelines; validate information with DMVs, internal teams, and vendors. Resolve escalated title issues end to end and respond within established timelines. Follow up on servicing requests by coordinating with third parties and using external systems when needed. Partner with cross functional teams to implement enhancements to p

Consumers Credit Union (CCU) is looking for a driven Senior Commercial Loan Officer to help us build lasting business relationships and expand our lending portfolio. As a Great Place To Work certified financial institution, we pride ourselves on empowering our employees while making a real difference in the communities we serve. As a Sr. Commercial Loan Officer, you will

Don't see a role that piques your interest right now? That's okay, we may have one in the future! Submit an application to our Talent Acquisition team to be considered for future openings. What sort of roles do you have? Although we're a financial institution, we are in the "people business", not the "money business"! If you like to make an impact on people's lives, you'l