Show guests to room assisting with their luggage. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. Check luggage for hotel guests both for day and overnight. Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. Open doors and g

Supervise the production, preparation, and presentation of all foods for the hotel as assigned by the Executive Chef to ensure that a quality, consistent product is produced which conforms to all HEI/Franchise standards. Supervise Human Resources in the production and preparation areas of the kitchen in order to attract, retain and motivate the associates while providing

Strategic Leadership Develop and execute a comprehensive annual travel industry and leisure sales strategy aligned with hotel revenue objectives. Serve as the property's lead strategist for all travel industry and leisure sales market business. Identify emerging opportunities within market segment. Establish quarterly and annual action plans. Represent the hotel within th

Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management. Maintain proper set up of dining room. Receive records and make any necessary arrangements for reservations and special functions in the restaurant.

Check station before, during and after shift for proper set up and cleanliness. Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. Record the details of the order from the guests, repeating the order to the guest to check for accuracy. Input the order into the Point of Sale computer to inform the kitc

Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. Check pars f

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent infor

Maintains proper and adequate set up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet. Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perisha

Assist the CS Managers as the on site point of contact during assigned groups, meetings, and events, ensuring seamless on site execution of program requirements. Provide exceptional service throughout every stage of the execution of the event and act as a trusted on site resource for clients, meeting planners, and internal departments. Remains in constant communication wi

Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of

Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of

Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent infor

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent infor

Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third party reservation providers, call centers, websites, GDS, etc.). Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. Work with the hotel Genera