Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have Build rapport with callers using a friendly, courteous and professional manner Verify/Collect demographics and update systems as necessary Determine and execute the best resolution to assist the member based on their needs or requests Connect members to appropriate area(s) b

Intrado's Engage2Health (e2H) group is looking for a SQL Developer to add to its team in Westlake Village, CA. We're looking for an expert in SQL, and any additional experience with C#, and.NET is strong desired. Engage2Health (e2H) is the analytics and informatics division of Health Advocate, Inc. Health Advocate is the nation's leading health care advocacy and assistance company, serving more th

The Manager Client Services Delivery Specialist Manager will lead a team of Client Services Delivery Analysts Specialists in providing high standards of customer service, supporting the use of products and services for our global public relations and investor relations client base. Working with direct colleagues as well as with other internal stakeholders around the globe, they will handle diverse

Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have Build rapport with callers using a friendly, courteous and professional manner Verify/Collect demographics and update systems as necessary Determine and execute the best resolution to assist the member based on their needs or requests Connect members to appropriate area(s) b

Plan Documents (SPDs) and Certificates of Coverage (COCs) Government programs, resources and legislation and mandates including but not limited to Affordable Care Act, FMLA, Medicaid, CHIP Group Health Plans (fully insured and self insured) Pharmacy benefits including injectable medications Individual Health Plans and Marketplace Job Operations Primary Location United States Texas San Antonio Or

Plan Documents Government programs and resources Legislation and mandates Fully insured and self insured Pharmacy benefits including injectable medications Facilitate obtaining member's medical records Place outbound follow up calls for issues that cannot be resolved during the initial call Respond to member cases in delegate box, answers and after hours calls #taleoapply Qualifications Applicant

Intrado is looking a Tier 1 Technical Support Specialist to join their team in Louisville. This role will work with our clients on break/fix in regards to their assigned products and services. This role will be responsible for Answer incoming client calls involving questions or issues Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence t

Plan Documents Government programs and resources Legislation and mandates Fully insured and self insured Pharmacy benefits including injectable medications Qualifications Applicant for this job will be expected to meet the following minimum qualifications Education High School Degree or GED required Time spent in pursuit of a Bachelor's degree (e.g. Junior and Senior year) may be substituted in l

BASIC FUNCTION Responsible for developing and maintaining an understanding of client's business in order to recommend additional opportunities for business segment products and services that help achieve clients strategic health and wellness goals; identify, contact and build relationships with parties who would impact a decision or execution of health and wellness products and services; provide r

Vice President, Sales West Coast Target Location West Coast Basic Function Responsible for meeting Health Advocate's sales objectives and achieving annual sales goals while remaining consistent with corporate policies, procedures, and philosophies. Accountable for continual prospecting activities to include significant efforts in cold calling new sales leads following the sales process; Develop an

Professionally answers incoming calls and respond to member inquiries. Look up eligibility and enrollment rules in Benefit administration platforms. Update enrollment systems with member information as per plan and enrollment rules. Provide guidance to members on open enrollment issues, questions and concerns about benefit options. Connect with customers by phone and quickly develop a rapport to h

Responsible for providing first line product and technical support guidance; managing overall ticket intake (monitoring / assignment / routing / escalation), completion of Tier 1 level requests, conducting initial troubleshooting for self service and internal live day issues, and providing recommendations and initial drafts for knowledgebase articles on the Studio, Studio Webcasting, Virtual Event

Intrado Digital Media is looking for a Technical Operations Analyst to join its team. This role will be responsible for providing technical support to operations staff in the development and implementation of specific post sales strategies as they pertain to functional or technical requirements of assigned platforms. Be part of a team that drives Intrado Digital Media Solutions market leading prod

Responsible for assisting members in navigating the healthcare system by facilitating access to healthcare providers, benefit and entitled coverage information, health services, and health resources; receive calls from members in regards to various healthcare issues (e.g., infertility, disease, medication, etc.) and determine best course of action/s to assist the members while adhering to establis

Intrado is a global disrupter of the digital communications space. Intrado is a thought leader in building new technologies to help our clients adapt to digital transformation in communication. We help our clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions. For 30 years, Intrado has provided reliable, high quality, voice and