Training new staff in organization, assigning specific tasks to team members and monitoring the team's sales performance/KPIs. Consistent quality monitoring to provide feedback to leadership for coaching. Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience. Gather and evaluation information from employees

Troubleshoots and resolves product issues addressing hardware, software, video, broadband and telephone related issues on all accounts. Learns quickly, retains and recalls product information while handling multiple priorities in a fast paced environment. Enhances company reputation by actively providing an exceptional experience. Resolves problems by clarifying issues; r

Coordinate network outages with Voice, Video, IP, Transport, OSP and Local Operations engineers to ensure quick resolution. Perform event notifications to internal and external customers and leaders within the Lumos teams. Assist with 3rd party ticket creation for off net outages and escalations. Assist with network outage isolation and troubleshooting. Identify chronic i

Change Management coordination. Review all service impacting Change Management requests ranging from OSP, Voice, IP, Transport, and Facilities work to ensure service availability for our customers. Review all 3rd party MOPs and schedule with internal core Lumos teams. Coordinate all Change Management Requests and perform de confliction reviews to ensure minimal outages fo

Accepts both inbound and outbound calls from external and internal customers via voice, chat, email, text, and other mediums for customer service and sales related issues. Executes on outbound calling campaigns involving residential customers Learns quickly, retains and recalls product information while handling multiple priorities in a fast paced environment Maintains sa

Work directly with the Marketing Team to bring marketing and brand campaigns to life by creating visual assets. Identify gaps in current assets and offer recommendations for new content ideas. Create visually engaging materials for both digital and print mediums, including but not limited to website graphics, landing pages, social media visuals, infographics, presentation

Direct supervisory responsibility for construction and OSPE group and contractors. Supervise and direct preparation for OSP and Construction estimates and job packages. Approve all inventory requisitions for group for within fiscal limit responsibility. Review call out reports for Operations OSP/Construction group. Responsible for items on monthly routine schedule for OSP

Perform all related activities for construction and maintenance of outside plant facilities in varying environments Includes pole placement, anchor placement, cable placement, and cable re arrangements Must have a working knowledge of NESC, OSHA and State rules and regulations Must be familiar with deadline driven construction environments May perform shift work as projec

Technician will perform tasks associated with the installation, acceptance, and maintenance of a variety of telecommunications equipment in support of Metro Ethernet, FTTC, DWDM, SONET, IP, SNMP and various central Office equipment. Efficient and timely integration of Company trouble shooting processes, including proper ticket processing and supporting documentation, time

Installations / Troubleshooting basic through advanced Voice, Data, Internet, Video, and VoIP level services on Copper and Fiber. Working on computer for Data entry Updating Trouble Tickets, Orders Timesheet's, system & equipment provisioning, advanced security services to include Web Filtering, Intrusion Detection and Intrusion Prevention features, Internet Services and

Job coordination and scheduling of new build activity of OSP facilities. Provides technical leadership and expertise to OSPC; establishes, standardizes and improves OSPC processes; establishes relationships to launch new markets (ongoing). On behalf of Segra interfaces directly with municipalities for construction activities, meets with utilities for coordination on large