Troubleshoots and resolves product issues addressing hardware, software, video, broadband and telephone related issues on Residential, SOHO, Small, and Mid size, and Enterprise Business Accounts. Provides technical assistance and support for incoming queries and issues related to troubleshooting fiber and copper based phone system, internet, metroE, PRIs, T1s, Access Poin

Establishing local relationships and managing public affairs matters, working with state, local, counties and municipality jurisdictions to positively position Lumos Fiber. Partnering with other functional areas to prioritize and target market areas to maximize acceleration for rapid expansion. Working closely with other functional areas to transition market wins to marke

Establishing local relationships and managing public affairs matters, working with state, local, counties and municipality jurisdictions to positively position Lumos Fiber. Partnering with other functional areas to prioritize and target market areas to maximize acceleration for rapid expansion. Working closely with other functional areas to transition market wins to marke

Sell DSL, Fiber, Voice, and Video to residential accounts via inbound or outbound calls, chats, emails, and leads while meeting monthly, quarterly, yearly sales targets. Follow up with CLEC and ILEC orders. Upsell residential accounts when applicable. Stay up to date with competitive products, new or changes to methods and procedures, and new promotions. Continuous traini

Manage OSP crews' activity to ensure dates and objectives are met. Ensure OSP crews are following proper safety guidelines. Ensure OSP crews are meeting NESC code for aerial construction. Partner with procurement on material forecast and scheduling. Coordinate with contractors on all permit needs. Create relationships with local partners. Qualifications Education High Sch

Conduct impact analysis, assess change readiness, identify key stakeholders from a people and process perspective. Create actionable deliverables for the core change management plans Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan. Effectively communicate with project stakeholders. Identify, analyze and minimize risks, resistance to change. Enabl

Establishing local relationships and managing public affairs matters, working with state, local, counties and municipality jurisdictions to positively position Lumos Fiber. Partnering with other functional areas to prioritize and target market areas to maximize acceleration for rapid expansion. Working closely with other functional areas to transition market wins to marke

Manage OSP crews' activity to ensure dates and objectives are met. Ensure OSP crews are following proper safety guidelines. Ensure OSP crews are meeting NESC code for aerial construction. Partner with procurement on material forecast and scheduling. Coordinate with contractors on all permit needs. Create relationships with local partners. Qualifications Education High Sch

Manage OSP crews' activity to ensure dates and objectives are met. Ensure OSP crews are following proper safety guidelines. Ensure OSP crews are meeting NESC code for aerial construction. Partner with procurement on material forecast and scheduling. Coordinate with contractors on all permit needs. Create relationships with local partners. Qualifications Education High Sch

Data and Reporting functions Supporting initiatives for data integrity and normalization Generating reports from single or multiple systems Providing quality assurance and tagging of data Helping develop reports and analysis Managing master data, including creation, updates, and deletion Managing and designing the reporting environment, including data sources, security, a

Manages the workforce, inspiring them to provide stellar service for internal and external customers. Ensures team is empowered to resolve and redirect billing questions via all different methods of communication; email, call center and chat. Builds up team to support our customers with Lumos provided broadband, voice, and networking services. Coaches Customer Care Specia

Job coordination and scheduling of new build activity of OSP facilities. Provides technical leadership and expertise to OSPC; establishes, standardizes and improves OSPC processes; establishes relationships to launch new markets (ongoing). On behalf of Lumos interfaces directly with municipalities for construction activities, meets with utilities for coordination on large

Job coordination and scheduling of new build activity of OSP facilities. Provides technical leadership and expertise to OSPC; establishes, standardizes and improves OSPC processes; establishes relationships to launch new markets (ongoing). On behalf of Lumos interfaces directly with municipalities for construction activities, meets with utilities for coordination on large

Research employee benefits plans and vendors to identify those that present the best value. Design, recommend and implement new benefits programs. Examine possible plan designs and benefits cost changes. Negotiate with vendors and administrators for the best plans, options and rates. Serve as primary contact for plan vendors and third party administrators. Coordinate tran

Create Business Case Packages for projects, with support from Network Planners II/III, including research, analysis, results, cost estimate, CORE Network Diagrams & Design, ISP Network Diagrams & Designs, and OSP Planning Designs, with proposed project schedule . Create associated Network Planning's Data Sets associated to Business Case, including but not limited to Bound