Communicating (verbal and formal presentation) the value proposition of Databank to qualified prospects on the phone and in person. Demonstrate an understanding of Databank core services and how they stand above the competition. Gathering and assessing customer requirements that will be used to create proposals and to close New Logo business. Work closely with internal de

In house engineering support for operations, construction, and maintenance departments Create conceptual designs, gather and provide specifications, and execute assignments pertaining to data center facility projects Review, provide input, and sign off on outsourced engineering projects Support maintenance department, contractors, and OEM service personnel in creating SOP

Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner. Assisting with supervision on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly wi

Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner. Assisting with supervision on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly wi

Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answering customer phone calls and emails within a timely and professional manner. Ability to complete installation, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly

Create and provide the leadership team project status timelines, milestones, and updates pertaining to the BMS system implementation. Responsible for the design, installation, commissioning, and maintenance of new and existing building management systems, controllers, and associated equipment. Develop and provide training for Building Systems Engineering staff members, Da

DataBank enables the world's largest enterprises, technology, and content providers to consistently deploy and manage their infrastructure, applications, and data on the right platform, at the right time, in the right place. Our colocation and edge infrastructure footprint consists of 60+ data centers and 20 interconnection hubs in 29 markets, on ramps to an ecosystem of

Drives process and procedure in the organization Develop and review MOPs and SOPs Ensures correct and on time implementation of solutions for customer applications, including preparation of space, power, and network Prepares and presents technical presentations on the facility Responsible for all technical aspects of facility operations including power and HVAC systems Mo

Directs teams of technical, professional, and leadership staff in the successful fulfillment of network product and service delivery commitments. Identifies and implements best practices for optimizing network infrastructure and operations costs, improving system performance, and ensuring service level requirements are met. Provide strategic direction for network infrastr

Provides day to day management and/or operating oversight of the company maintenance department. Develops and implements plans targeted to promote the growth and enhancement of DataBank maintenance department functions and services. Works with DataBank management team to insure safe and efficient company operations. Assesses incidents, complaints, (customer complaints, su

Drives process and procedure in the organization Develop and review MOPs and SOPs Ensures correct and on time implementation of solutions for customer applications, including preparation of space, power, and network Prepares and presents technical presentations on the facility Responsible for all technical aspects of facility operations including power and HVAC systems Mo

Support sales and product teams with technical solutions and RFP responses Preliminary design, presentation and evaluation of customer solutions Manage and respond to pre sales (ICB) requests, including preliminary drawings Work with Operations and Capacity teams to determine sellable space and power at colocation sites Manufacturer selection to solution equipment that me

Ensure accuracy of customer data Account audits/clean up Billing of Customer orders Coordination with Sales team for accuracy of contract terms and management of contract data in DataBank systems Validation of Billing dates/term with Implementations and Service Delivery Reviewing and providing SLA Credits Review and validate all billing disputes Reviewing and validating C

Provide timely, complete, and accurate learning administration support by resolving queries within the Learning Management System (LMS). Execute administrative tasks in the LMS. Troubleshoot problems reported by system users. Run reports to maintain and report quality training metrics. Support administration and documentation of appropriate compliance courses and accurate

Generate sales revenue by actively promoting and teaching Master and Sub Agents how our Colocation services will be a good fit for their customers. Provide proposals and assist agents in managing their customers and prospects though the sales process. Grow revenue by penetrating Sub Agents with little to no DataBank business, through active prospecting/networking Maintain