Develop and implement ACC's federal policy and strategy on HIT and EHRs in collaboration with other Advocacy and ACC staff. Develop and lead implementation of ACC federal policy and strategy on digital, cyber, AI, telehealth, and privacy activities, including but not limited to medical product development and research, in collaboration with the Team Lead, Regulatory Affai

Serve as the subject matter expert for internal or external meeting and event logistics, including by providing guidance and education to stakeholders through the planning process Partner with colleagues to understand meeting and event goals and requirements, providing superior customer service and guidance as a logistics expert Manage all logistical aspects of meetings a

Coordinate Science & Implementation Team activities and manage annual workplans to ensure smooth team operations and workflow, and the delivery of high quality products in accordance with established timelines; alert leadership of risks to timelines to manage expectations. Schedule, prepare materials for, and facilitate meetings with internal Science & Implementation Team

Lead and develop a high performing team of staff who are responsible for the account management support of the Accreditation and NCDR portfolio of registries and quality programs. Ensure the provision of excellent customer service through clear, concise and consistent written and verbal communication to all internal and external stakeholders Maintain a positive, accountab

Be the first point of contact for account management inquiries via the Salesforce queues for both Accreditation and NCDR answering if training has been provided else routing to colleagues for client resolution Provide excellent customer support via calls and emails with prospective and existing participants Conduct routine follow ups on open account management cases accor