Directly report to the Program Manager in the successful delivery of services across all assigned task areas including, but not limited to, claims processing, process improvement, and quality assurance. Participate in scheduled calls with customers, partners, and other VA stakeholders. Continually assess operations to ensure the quality of work complies with the contract

Under the direction of the IT Manager, serve as the team's technical lead for the Network Operations Team, providing experienced analysis of local and wide area network systems. Monitor network performance, troubleshoot issues, and deploy solutions. Install, configure, and manage Cisco routers, Cisco switches, Cisco firewalls, and encryption devices to ensure network inte

Provide hands on contract administration support for all phases of the acquisition cycle with particular emphasis on contract administration for service contracts. Ability to create/generate contract modification documents, files, transactions, and folders (actual paper or electronic). Ability to generate and support a high volume of contract documents supporting multiple

Experience implementing security related software patches in response to Information Assurance Vulnerability Alerts (IAVA) issued through the DoD information system. Monitor and manage user access to various IT resources. Configure and install various IT systems (e.g., Redhat 7, CentOs, Windows Server 2019, Security Center, Nessus, WSUS, Netbackup, and BigFix). Configure