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Under limited supervision, assist customers with warranty claims for computer boards and systems. Issue RMAs (Return Material Authorization) for credit & repairs per returns policy and departmental procedures. Provide quotes for paid repairs, work with repair and technical support teams to meet SLA (Service Level Agreements) on customer returns. Communicate with customers
Posted 4 days ago
The Sales Support team is the "first line" support link between outside sales team/customer and key departments within the company. Provide general pre sales support by answering phone and email questions about products, applications, pricing, availability, and lead times. Assist Sales in reviewing customer requests for quotations and specifications needed to determine th
Posted 12 days ago
Provides document control / configuration management support at a company wide level relating to product information and documentation, while providing coaching and training of personnel and in use of company mandated systems (such as ECR/ECO). Analyzes, reviews and processes engineering change activities to ensure adherence to company procedures and policies as well as c
Posted 14 days ago
Responsible for maintaining high level of accuracy with regards to inventory control, material handling and protection techniques during all stages of movement utilizing hand trucks, pallet jacks, electric stock pickers and fork lift machines. Complete outbound shipments efficiently and within established time standards, adhering to department prioritization and planning
Posted 14 days ago
Communicate with colleagues and customers to resolve problems and process after sales return requests. Be able to communicate effectively in both written and verbal correspondence. Must be able to process and maintain various documents (such as company ERP database / MS Excel files, etc.) efficiently and accurately. Support Customers with reports and other information. Po
Posted 18 days ago
Performs tests and calibrates parts to meet tolerances and product specifications Ability to troubleshoot assemblies, sub assemblies and circuit cards down to the component level. Must be proficient in the use of a wide variety of electronic test equipment and have the ability to learn how to use new tools or equipment quickly Ability to run Factory Acceptance Tests (FAT)
Posted 26 days ago
Under general supervision, the Repair Technician II Component Level position repairs boards to component level and performs diagnostics in order to repair, rework, replace or upgrade returned products in accordance with Kontron customer service policies and procedures. These products include PCB assemblies, PICMG boards, and computer modules. Responsibilites Performs cust
Posted 27 days ago
This is a non supervisory position. The main focus of this position is accurate sales order entry into the ERP system ensuring customers non technical requirements are met. Responsible for processing domestic and international sales orders per departmental processes. Orders are received through sales engineers via written order forms, and from customers either by customer
Posted 28 days ago
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