Professionally handles incoming communications and service ticket requests from customers and ensures that issues are resolved both promptly and thoroughly. Efficiently gathers customer information, accesses and fulfills customer needs, educates the customer (where applicable) to prevent the need for future contact, and documents interactions through contact tracking in t

Supports ASQ's Director of Marketing & Communications and Exemplar Global's Content & Communications Manager withstrategic planning for Exemplar Global marketing. This includes developing core messaging themes, identifying KPIs, and refining campaigns through A/B testing. Provideanalytical, technical, and project leadership guidancein the implementation of digital marketi