Engage directly with members via incoming calls, texts, and online banking to discuss their loan titles, handing follow up as need to address questions. Provides exceptional customer service in all interactions, while achieving established efficiency goals. Resolve moderately complex member inquiries, complaints, and escalations related to Title Operations. Provide suppor

Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes. As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals. Promptly and accurately assists members at the counter, drive

Conduct regular vulnerability scanning of networks, servers, endpoints, cloud environments, and applications using approved tools. Analyze scan results to identify false positives, determine exploitability, and assess business and regulatory risk. Prioritize vulnerabilities based on CVSS scores, threat intelligence, asset criticality, and financial institution risk impact

Independently builds and maintains KPIs, dashboards, reports, and data related products. Independently gathers and prepares large, complex datasets from diverse sources. Performs exploratory and statistical analyses to uncover deeper trends and insights. Independently answers complex business questions with data driven and actionable recommendations. Designs and delivers

Serves as a strategic analytics partner to leadership by translating business priorities into advanced analytical initiatives and solutions. Designs, develops, and maintains enterprise level KPIs, dashboards, reporting ecosystems, and analytical models that support long term organizational goals. Independently gathers, integrates, and prepares highly complex datasets from

Engage members in robust and proactive financial review conversations resulting in personalized recommendations based on their unique needs; open new loan and deposit products, and build ongoing and valuable relationships. Assist members through a variety of channels, including in person, over the phone, and digitally. Develop working knowledge of deposit and loan product

Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes. As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals. Promptly and accurately assists members at the counter, drive

Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes. As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals. Promptly and accurately assists members at the counter, drive

Presents risk analysis of loans that exceed approval authority to the appropriate Manager for their resolution. Manages loan purchase transactions with a focus on employing strong loan review skills, volume fluctuations and exceeding department goals and objectives. Recognizes, adheres, and complies with established department procedures to ensure accurate, efficient and

Portfolio Analytics & Monitoring Analyze delinquency, charge offs, loss trends and concentration across lending portfolios including detailed review based on collateral type, geography, product, and borrower characteristics. Monitor portfolio performance against risk appetite, forecasts, and budget. Identify and escalate emerging risk trends/signals and behavioral shifts

Portfolio Analytics & Monitoring Analyze delinquency, charge offs, roll rates, cure rates, recoveries, loss trends and concentration across lending portfolios including detailed review based on collateral type, geography, product, and borrower characteristics. Monitor portfolio performance against risk appetite, forecasts, and budget. Identify and escalate emerging risk t

Interviews, solicits, and assists members with their mortgage requests. Describing mortgage products, terms, requirements, and repayment options available to include non home equity products that best meet the members' needs. Coordinates mortgage loans of high complexity, value, and risk. Works closely with members/borrowers, participants, realtors, correspondent lending