Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications co

Under general direction from the Sr. Director, Member Services, the Member Services Supervisor is responsible for the day to day supervision of Member Services Representatives, collaborating with other department Supervisors and other department leadership members to meet and exceed performance targets. The Member Service Supervisor will primarily oversee Member Services

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications co

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications co

Under the general supervision of the Senior Manager, Project Management Office (PMO), the Business Process Analyst (BPA) is responsible for partnering across the organization to analyze processes to identify, document and drive change. Key initiatives include Enterprise level projects and the Medicare Readiness program, which require the identification of changes to peopl

Under the general supervision of the Senior Manager, Project Management Office (PMO), the Business Process Analyst (BPA) is responsible for partnering across the organization to analyze processes to identify, document and drive change. Key initiatives include Enterprise level projects and the Medicare Readiness program, which require the identification of changes to peopl

Under the general direction of the Executive Director, Medicare Programs, the Director, Stars Strategy and Program Management will be responsible for the planning, development, implementation, and strategic oversight of Medicare Stars to meet the corporate goal of achieving a 4+ Stars rating for the Alliance's Medicare Advantage Dual Special Needs Plan (D SNP) product. Th

The Business Analyst, Integrated Planning, under the direction of the Senior Program Manager State Directed and Special Programs, will assist the Senior Program Manager in planning, coordinating, and monitoring enterprise wide initiatives, including All Plan Letters (APLs) and other policy guidance, across multiple functions and levels as well as examining external econom

Under the supervision of the Senior Manager, Financial Planning and Analysis (FP&A) Healthcare, the Lead Financial Analyst, Healthcare Finance is responsible to support the Finance Department in the areas of special projects, financial analysis and reporting as well as review work completed by other analysts. The position requires a high level of understanding of medical

The Business Analyst, Integrated Planning, under the direction of the Senior Program Manager State Directed and Special Programs, will assist the Senior Program Manager in planning, coordinating, and monitoring enterprise wide initiatives, including All Plan Letters (APLs) and other policy guidance, across multiple functions and levels as well as examining external econom

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications co

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications co

Under the general direction of the Supervisor, Health Plan Audits,this position is responsible for supporting the Alameda Alliance for Health's (AAH) Compliance Program, with an emphasis on external/delegate auditing activities. Principal responsibilities include Lead and/or coordinate external audits of AAH delegated entities to ensure compliance with regulatory and cont

The Executive Assistant supports the functions of the Health Equity Office. Under the general supervision of the Chief Health Equity Officer (CHEO), the Executive Assistant performs a variety of routine, complex, and confidential duties requiring a thorough knowledge of office technology, organizational procedures, and computer skills. This position requires the ability t

Under the direction of the Chief Compliance & Privacy Office (CCO/CPO), this position leads the implementation and operations of the Health Plan's Compliance Program, including the HIPAA/Privacy and Anti Fraud programs, in accordance with the Department of Managed Health Care (DMHC) and Department of Health Care Service (DHCS) laws and regulations. This position works clo