Lead, supervise and participate in set up to include; moving/setting tables and chairs, buffet set up, bar set up, preparation of condiments, labeling of stations, anticipating beverage needs, etc. Assist Banquet Manager in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training a

Be visible around the lodge and at events to act as the "Host/Face of the lodge" Provide training and coaching for Pack to engage and entertain guests. Provide coaching around performance and entertainment skills. Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/di

Ensure the daily operation of the back of house adheres to operating procedure guidelines Perform food preparation tasks for all fruits, vegetables, meats, poultry, fish, etc. used in recipes Prepare all food items per recipe guidelines, tasting and adjusting for flavor with assistance of chef Ensure back of house area adheres to the highest standards of cleanliness, pres

The Laundry Manager is the core driver of front line efficiency and effectiveness in the laundry and housekeeping department. This leadership role inspects facilities, recommends improvements, establishes workflows, standard procedures, and quality control plans. The Laundry Manager reports to the Director of Housekeeping and oversees all laundry operations and laundry te

Compiles inventory information for retail items such as consumption rate and stock on hand to determine need for replenishment Assists with inventory count processes to ensure accurate reporting of stock levels Monitors inventory levels to provide notification to management for re orders Assists Retail Director in monthly and annual inventory reporting to Lodge and Corpor

Personally interact with Great Wolf Lodge guests Willingness to perform child friendly promotional activities on site and in the community Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site Perform all branded experiences consistently according to Standard Operating procedures Perform high energy brand events/e

Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Assure each day's activities and problems that oc

Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and colla

Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and th

Work closely with on property staff on systems related issues pertaining to the PMS, POS Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort Assemble, disassemble, repair, install, and de install computers and related equipment approved for us

Adheres to preventative maintenance schedule for waterpark equipment (pools, pumps, motors, slides) Conducts daily inspections of all Waterpark mechanical systems and attractions; perform general maintenance and repairs as necessary Documents maintenance actions, including system or equipment irregularities that require monitoring Responsible for the cleanliness and safe

Maintains the security and safety of the hotel, Guests, Pack Members and their property by providing constant vigilance in and around the hotel premises Fills in security related job assignments Runs routine inspections of the hotel premises Operates lodge shuttle/van to transport lodge Pack Members between lodge and off site housing Acts promptly in the event of a circum

Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Identify, locate, and operate all shut off valves for equipment and all utility shut offs for buildings. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components includ

Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail Departments Assists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort Communicates job expectations; planning, monitoring, appraising, and reviewing jo

Assist culinary management in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development, etc. Prepares food as outlined on Banquet Event Order Provides food preparation assistance by washing, peeling, cutting, and seeding vegetables and fruits; cleaning, cutting, and