Assemble, integrate, and test DDN Storage's high performance storage systems, following detailed work instructions and quality control procedures. Install and configure hardware components, such as storage drives, controllers, network interfaces, and power supplies, ensuring proper fit, function, and compatibility. Perform system level testing and validation, including po

Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists, gathering parts, subassemblies, tools, and materials. Positions parts and subassemblies by using templates or reading measurements. Assembles components by examining connections for correct fit, fastening parts and subassemblies. Verifies specifications by measur

Serve as a technical liaison between DDN Storage and our federal government customers, building strong relationships and developing a deep understanding of their mission requirements, technical challenges, and success criteria. Collaborate with federal customers to design and implement advanced storage solutions that leverage DDN Storage's industry leading products and te

Provide expert level technical support to DDN Storage customers, troubleshooting and resolving complex issues related to our storage systems, software, and networking components. Serve as a primary escalation point for high severity support cases, working closely with customers and internal teams to drive rapid issue resolution and minimize impact to customer operations.

for this role include but are not limited to Process incoming mail and technical support cases (via Salesforce/Portal, incoming mailboxes, and phone). Answer incoming calls for DDN and its subsidiaries and route them appropriately Identity and gather pertinent information from customers to ensure both accuracy and customer satisfaction. Determine if cases require additiona

for this role include but are not limited to Design and develop both automated and manual test cases to validate product features Run automated and manual tests as needed to validate product defect fixes and functionality Work with the Engineering manager and a geographically distributed team to understand product requirements and features Triage test failures on a daily b

for this role include but are not limited to Developing strategies to identify and mitigate situations where performance is below expectations. Providing input into automating the flagging of performance regressions during the release cycle. Work with the Engineering manager and a geographically distributed team to provide input into designs for future developments in Lust

Develop and execute a comprehensive sales strategy to drive the adoption of DDN Storage's AI storage solutions in government, federal, and academic institutions, leveraging the company's proven track record of powering the world's most demanding AI and HPC workloads. Build and lead a high performing sales team focused on the unique needs and requirements of government, fe

Develop and execute a robust software quality and system testing strategy that spans the entire product lifecycle, from design and development to integration, validation, and post deployment monitoring. Build and lead a high performing software quality and system testing team, fostering a culture of excellence, innovation, and customer centricity that aligns with DDN Stor

Partner with product management and alliances to develop the go to market plan for the AI / HPC use case, leveraging DDN Storage's extensive experience in powering the world's most demanding AI and HPC environments. Develop all required use case solution guides, sales guides, presentations, and training materials to support sales engagements, highlighting the unparalleled

Serve as Interface to NVIDIA Field Sales Team Act as the primary point of contact for the NVIDIA field sales team, providing insights, support, and resources to facilitate the successful integration of DDN Storage's high performance storage solutions into their customer engagements. Build and Foster Relationships Cultivate and nurture relationships with every NVIDIA indus

Develop and execute a comprehensive sales strategy to drive the adoption of DDN Storage's AI storage solutions in the cloud, leveraging the company's proven track record of powering the world's most demanding AI workloads. Build and lead a high performing sales team, fostering a culture of excellence, innovation, and customer centricity that aligns with DDN Storage's valu

Define and execute the global strategy for technical support and professional services delivery to DDN Storage's AI data center and cloud customers, ensuring alignment with the company's overall customer success and business objectives. Lead a highly skilled team of technical support engineers, escalation managers, and professional services consultants, fostering a cultur

for this role include but are not limited to First level of support for customers to solve technical issues on storage hardware and software products. Manage all open tickets and ensure customers get regular updates regarding case status. Support work is done via e mail, remote access, phone. Ability to multi task and manage competing priorities, ensuring all objectives ar

Define and execute the technical roadmap for DDN Storage's full stack AI system integration efforts, ensuring alignment with the company's overall product strategy and market opportunities. Collaborate with product management, sales, and marketing teams to identify and prioritize AI integration opportunities and develop compelling value propositions and technical solution