Adult High School Life Coach 

The Excel Center – Goodwill Industries of the Chesapeake
Baltimore, MD
Shift: 12:00 PM – 8:00 PM

About the Role

The Excel Center, an adult high school program operated by Goodwill Industries of the Chesapeake, is seeking a passionate and student-focused Life Coach to support adult learners on their path to earning a high school diploma.

This role serves as a student advocate and success coach, managing a caseload of 65–80 students and helping them overcome barriers to education. Life Coaches build strong relationships, connect students to critical resources, and support academic progress in a dynamic, mission-driven environment.

Key Responsibilities

Student Engagement & Relationship Building

• Build strong, supportive relationships with students to promote retention and success
• Provide individualized support, including tutoring and substitute teaching as needed
• Collaborate with teachers, leadership, and staff to ensure student achievement
• Participate in team meetings and professional development

Student Success & Case Management

• Manage a caseload of approximately 65–80 students
• Monitor student data, attendance, and academic progress
• Develop student schedules and guide students toward graduation and postsecondary goals
• Prioritize and triage student needs while responding to urgent situations

Barrier Removal & Resource Coordination

• Connect students with community resources (housing, childcare, employment, etc.)
• Build and maintain partnerships with community agencies, schools, and employers
• Support students in overcoming personal and academic barriers

School Culture & Support

• Model professionalism and reinforce school expectations
• Conduct effective, respectful conversations with students in challenging situations
• Maintain a visible presence within the school to support engagement and safety
• Serve as a substitute instructor when needed
• Support additional student engagement activities and initiatives

Qualifications

Education & Experience

• Bachelor’s degree in psychology, human services, education, or a related field required
• Minimum 2 years of experience in social work, counseling, advising, academic support, or a related field
• Experience working with high school students in a non-traditional or adult education setting strongly preferred

Preferred

• Bilingual English/Spanish highly preferred

Key Skills & Competencies

• Strong relationship-building and communication skills
• Ability to manage a high-volume caseload and prioritize effectively
• Knowledge of community resources and support services
• Strong problem-solving and crisis response abilities
• Data tracking and analysis skills
• Proficiency with Google Workspace, Microsoft Office (Word, Excel), Teams, and student information systems
• Ability to work independently while collaborating with a team
• Professionalism, empathy, and cultural competence

Schedule & Work Environment

• Shift: 12:00 PM – 8:00 PM
• Office-based school environment supporting adult learners
• Fast-paced, student-centered setting focused on engagement and success

Physical & Travel Requirements

• Light physical activity (lifting up to 20 pounds)
• Regular standing, walking, and computer use
• Up to 25% travel within Goodwill’s service area (Baltimore region and Eastern Shore)

Additional Requirements

• Must successfully pass a background check

Why Join The Excel Center?

At The Excel Center, you’ll have the opportunity to make a direct impact on students’ lives—helping adults earn their high school diplomas and build a better future. Join a mission-driven organization committed to education, workforce development, and community success.

Apply Today

If you are passionate about student success, thrive in a fast-paced environment, and enjoy helping others overcome challenges, we encourage you to apply.

?? Learn more about benefits and careers:
https://goodwillches.org/about-us/goodwill-careers/

EOE, including Disability/Vets