General Manager
Denver, CO 
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Job Description
Position: General Manager
Location: Denver, CO
Job Id: 407
# of Openings: 0
Clayton General Manager
Clayton Hotel & Members Club | Denver, Colorado
Accepting Applications through June 28th, 2024 or until filled.
YOUR BENEFITS
  • Salary range: $165,000 to $185,000 per year
  • Strong sense of belonging through Diversity, Equity and Inclusion
  • Generous flex time off program
  • Greatly discounted room rates for Aparium properties for you and your out-of-town guests
  • Paid time off to volunteer in your community
  • Discounted pet insurance available through ASPCA to care for your best friend
  • 401k participation available for full-time associates to grow your nest egg
  • All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances
WHO WE ARE
Hotels done differently. Aparium has just been named to the Top 25 Hotel Brands in the world by Travel + Leisure.We believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
At Clayton, the ideals of Opportunity, Equity, and Inclusion (OEI) for our members are at the forefront of the community and the environment we will create. A little bit rebel, a little bit refined, Clayton is smart and sophisticated, charming, and confident, and always down for shaking up the status quo. Consistently moving the needle on what a social club can be, Clayton thrives on the counterculture spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them. Clayton believes the more interested you are, the more interesting you are!
The hotel is managed by Aparium Hotel Group founded in 2011 is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE
When Aparium speaks of "cultural fit" for a position, it is largely due to the psychographic or lifestyle of an individual. This need is unique to Aparium, as personal interests and participation in an individual's community is critical to driving the company's translocal hospitality belief and operating principle. The key lifestyle components we expect of a General Manager for the hotel include the person's activities and interests.
The traits for the General Manager that propel the company's culture of translocal hospitality, intuitive service and collaborative spirit are the need to beadventurous- comfortable in seeking out new experiences, exploring the unknown and are unlikely to have a routine. Discovers the hidden stories and insights of their communities, and continually explores their neighborhood and city to identify what's new. Understands that the FOMO (fear of missing out) can be a good thing. They are alsogregariousby nature, demonstrating an extroverted personality; fueled by meeting new people, forming new partnerships and new experiences. They seek and initiate new relationships within the hotel and community and take a general interest in the personal stories of the individuals they meet and work with.
Creatingharmoniousrelationships by seeing the bumps in the road ahead of time and taking precautions to steer around and resolve potential conflict with all stakeholders; partners within the community to establish mutually beneficial relationships; and can be chameleon and shape their style and presence to fit any situation and audience. Finally, they areintelligent- exhibiting emotional maturity and intellectual health to adapt to a variety of situations that may occur with the demands within the lifestyle of high net worth individuals. They remain unflappable in contentious situations and knowledgeable in how to deescalate emotional responses.
THE ROLE
Clayton Hotel & Members Club is a unique model in comparison to the hotels owned or managed by Aparium, as such, the General Manager will be responsible for all day-to-day operations of the hotel and membership club As the leader of the property, you are accountable for the guest and member experience, associate engagement, financial performance, and revenue generation, among other responsibilities.Furthermore, this individual must ensure superior service by developing, implementing, and monitoring quality guidelines and standards. The General Manager has the responsibility to develop and drive the business and operating strategy for the hotel membership club to ensure that it supports consistent revenue growth and aligns with our company pillars of translocal hospitality, intuitive service, and collaborative culture. The General Manager will be responsible for creating a positive and productive work environment. The General Manager actively participates in the operation - leads by example and inspects what they expect. The General Manager will need to be immediately aware of their neighborhood's concerns and needs, which may range from charitable and volunteering needs, and attendance at city council meetings to partnering with local vendors.
WHAT YOU WILL DO
  • Provides leadership for an exciting and unique property in Cherry Creek; collaborates frequently with headquarters for support, clarification, direction, approval, and potential risks; comfortable in leading through ambiguity to achieve certainty.
  • Takes ownership of the short and long-term profitability of the hotel. Although not required to be a financial genius, the Hotel GM can interpret a P&L fluently to understand what the needs are to drive top-line revenue and what costs to control to enhance GOP.
  • Acts as the mayor of the neighborhood and create relationships and connections within their local communities by knowing every merchant, operator, and owner within their vicinity. The role participates in local boards, community service projects, and events which represents the translocal hospitality for the hotel.
  • Attract and select the most qualified, on-brand talent; develop and coach associates for future advancement; and guide the executive team in their role and purpose in developing their people and identifying ways to improve the work environment through practices, tools, and communication
  • Reinforce the company's Art + Science ideologies until you are "blue in the face" to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and every leader of the hotel
  • Partner and collaborate with the Membership team to enhance the Members Club experience while maintaining a seamless guest experience and to achieve the long-term goals and property wide KPIs for both the Members club and hotel.
  • Gets dirty as a hands-on operator (no ego allowed) and if called upon, will be comfortable in stripping beds, plating dishes, carrying luggage, and fluffing pillows, as oddly enough they see these tasks as fun. We are a flat organization, so the General Manager will need to participate as much as they lead.
  • Encourage employees to follow instincts and use their best judgment to create experiences for guests that are thoughtful and authentic; ensure associates are educated thoroughly on Aparium's Art + Science methods; model and uphold Aparium standards consistently and utilize guest feedback to improve service delivery
  • Believe in and exhibit the service chain profit theory and know that engaged employees create engaged and return guests; not only does the GM respond urgently to Trip Advisor compliments and concerns it also has a pulse on their level of engagement of the teams and knows a Glassdoor comment is just as critical
  • Ensure you and the executive team achieve their quarterly incentive (among the best in the industry by the way) by driving the key metrics that make the hotel successful; the incentive is a balanced scorecard that ensures the components of people, product and profit receive equal attention
  • Dive deep into revenue management and the sales and marketing efforts by measuring the effectiveness of broad-based marketing plans and yield management efforts to diversify sources of revenue and maximize the number of market segments needed, don't be a one-trick pony
WHAT YOU WILL NEED
  • Previous General Manager in a full-service hotel for at least three (3) years within an upper-upscale or boutique-lifestyle company or property
  • You have worked for a boutique-style hotel company or independent hotel group, and may have led or participated in restaurant or hotel openings
  • Tenured local ownership relations, as the owners and investors frequent the hotel daily
  • Strong demonstration of financial acumen, emphasizing P+L fluency, cost control measures, and revenue-generating practices
  • Adaptable interpersonal skills to represent the hotel to local stakeholders, ownership, opinion makers, business executives, and employees
  • Comfortable in your own skin, know who you are and have a point of view, and can articulate a perspective or opinion with substance and clarity
HOW YOU LEAD
  • Highly analytical in thought and recommendations; although will never act like the smartest person in the room, and continually seek out the facts; can express a point of view without it being driven by an ego
  • Engages others in general conversation tactics to build rapport quickly, and can lead and adapt communication and presentation tactics to engage an audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders
  • Approaches fact-finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation
  • Passionate in driving results of their effort and others; can influence others to take direction to execute the strategy through tactical methods, and is comfortable in prioritizing their work and that of others
  • Comfortable in being a "general" in identifying strategic needs, yet can be a "soldier" to ensure the implementation of a strategic plan is implemented
  • Values the importance of making decisions with integrity, maintaining confidentiality across internal workgroups, knows how to use discretion when appropriate; understands the difference between transparency and confidentiality.
Benefits: We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family and your way of life. All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances.

Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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Job Summary
Company
Aparium Hotel Group
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
Open
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