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Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description:

Job Description:

Visitor Services staff work in several capacities in the exhibition. As front desk staff, visitor services team members greet visitors and process transactions. As docents, visitor services team members ensure the safety of the facility and the visitors inside it by observing and reporting. In this position, you may be asked to assist in the gift shop or assist customers in the bar area.

The rate of pay for this position is $19.33 an hour.

Job Responsibilities:

• Greet visitors and provide exceptional customer service when interacting with guests.

• Sell admissions tickets and check in advance purchase tickets

• Provide information to visitors about rules, upcoming events, Meow Wolf history and more.

• Monitor crowds to help ensure the safety of guests and staff.

• Clean areas of the building including but not limited to the lobby and restrooms.

• Check that objects in the exhibition are in the correct place and exhibits are functioning properly.

• Help ensure the safety of visitors requesting Security when needed

• Assist visitors where needed.

• Report emergencies to the manager and security when needed.

• Respond to injuries and emergencies appropriately.

• Record maintenance issues.

• Clean the exhibit, bathrooms, lobby, and parking lot.

• Assist with crowd control on busy days.

• Follow special protocols for special events and 21+ concerts/shows, including monitoring alcohol and access.

Note reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Essential Skills and Abilities:

• A flexible schedule with the ability to work days, nights, weekends, and possibly holidays

• Demonstrated excellent customer service skills

• Demonstrated excellent communication skills

• Demonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel

• Experience with point of sale systems and responsibly handling cash

• Willingness to participate in training and classes to develop new skills

Required Qualifications:

• High School Diploma or Equivalent

• Minimum 3 years in customer service position

• Must be 18 years of age or older

• May be asked to obtain an alcohol handlers permit if working 21+ events

Desired Qualifications:

• Be bilingual or multilingual

• Organized and self-motivated with a strong attention to detail.

• Excellent time management and organizational skills.

• Excellent interpersonal skills.

• Adaptable to changing needs and possess the ability to take on new tasks

• Must be agile and adaptable based on the needs of a dynamic work environment and collaboration with diverse teams.

Work Environment and Physical Demands:

In this role, one may be tasked with working the visitor services desk in an office like environment, or working as a docent which entails maneuvering around the exhibit. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners as a front desk associate. As a docent, employee may be required to be in a stationary position, stand, crawl, and occasionally ascend and descend a ladder or stairs as needed. Employees may be required to lift up to 20lbs.

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule:

A flexible schedule with evening, weekend, and holiday availability preferred.

Travel:

Travel is not required for this position.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HSA

• Dental & Vision Insurance

• 401k Retirement Plan

• Company Paid Life Insurance Policy & Long-Term Disability Coverage

• Voluntary Short-term Disability & Critical Illness Policies

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch

• Admission to Meow Wolf attractions for employees and guests

Please visit www.meowwolf.com/careers for more information.