Description

The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Services (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:

Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

The Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability.

Why Leidos?

• Leidos Life promotes excellent work-life balance. You can make an impact and have time for your well-being.
• Leidos offers many opportunities for career development and advancement.
• Learn more about the benefits we offer: https://www.leidos.com/careers/pay-benefits.

Successful candidates must possess the following skills:

• Monitoring, installation, modification, testing and servicing of network equipment.
• Assisting and training lower-level support employees
• Resolving networking/customer related concerns and issues
• Supporting engineers in troubleshooting network instability
• Communicating to customers and Leidos leadership of any impact to operational continuity
• Possessing a comprehensive understanding of network and device relationships
• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services

Basic Qualifications

• 3+ years of experience working with networks and performing Network Administration/Troubleshooting
• Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple tasks/events simultaneously and deliver on time
• Current and active TS/SCI clearance.

Educational Requirements:

• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 3-5 years of prior relevant experience.

Preferred Qualifications

• DHS Experience
• Networking Certification
• Microsoft Certification
• Security+
• CCNA

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.