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Intake Worker
Frederick, MD
Job Description
- Job Summary
- At The City of Frederick, we value diversity and the respect, engagement, and productivity an inclusive environment produces. We seek to consistently improve internal and external customer satisfaction, innovate, and expand capability of services, and be a government that practices equality, equity, and fairness. We invite you to bring your skills, abilities, and knowledge to The City of Frederick and be a valued addition to a workforce that we know is our greatest asset.
Frederick is a progressive, richly diverse, and authentically charming city. Recognized as one of the best places to live in Maryland, Frederick is surrounded by mountain views and centrally located about 45 miles north of Washington D.C. and 45 miles west of Baltimore, MD.
JOB SUMMARY:The City is looking for a candidate who is preferably fluent in Spanish and communicates well with people. The primary duties of this position involve interviewing clients requesting assistance with energy needs, assisting clients with the OHEP application process, determining eligibility for program benefits, providing energy conservation counseling, networking and making community referrals for residents needing energy assistance. Clients are interviewed on a walk-in or phone-in basis and are usually in crisis due to the lack of fuel and/or a utility cut-off. The position is fast-paced and involves continuous public interaction. - Essential Duties and Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs outreach services to provide energy assistance and other services to low-income persons.
- Provides initial assessment of clients to assess program eligibility, and provides crisis intervention, information, and referral and linkage to other services.
- Evaluates and confirms application information and determines program eligibility.
- Enters application and intake information into databases.
- Counsel's clients on energy conservation, local resources, and budget management.
- Refers eligible clients to the Weatherization Assistance Program.
- Maintains all paper and electronic records; performs data entry tasks.
- Provides coverage for the receptionist as assigned and performs clerical duties such as answering the telephone and greeting clients.
- Perform other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED EDUCATION AND/OR EXPERIENCE:- High School Diploma, General Education Diploma (GED) or equivalent.
REQUIRED SKILLS (Communication/Language; Mathematical; Computer; etc.):- Strong interpersonal communication skills.
- Good written and oral communication skills.
- Ability to effectively access and utilize computerized systems and equipment including Microsoft Word, Excel, Outlook, and Internet Browser.
- Ability to effectively organize work, determine priorities and complete assigned duties in a timely manner with minimal supervision.
- Ability to work with sensitive, personal information and maintain client confidentiality.
- Ability to develop and maintain effective working relationships with clients, co-workers, staff members from related agencies and the general public.
OTHER DESIRABLES:- Ability to communicate using the Spanish language or languages other than English.
- Ability to communicate using American Sign Language.
- Vehicle Operator's license.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee may be required to remain in a stationary position, move about for long periods of time, and/or position themself to reach items above or below their reach. The employee must occasionally ascend and descend levels and/or stairs. The employee is occasionally required to lift and/or move up to 20 lbs. Specific vision abilities required by this job include the ability to observe and inspect items directly in front or to either side of self, to assess items at a distance, to distinguish colors, depth perception, and ability to adjust focus. The employee is subject to the use of Universal Precautions as required by the Bloodborne Pathogens Exposure Control Plan and to annual Tuberculosis (TB) Testing as required by the Tuberculosis Prevention Plan (annual testing may be declined in writing).WORK ENVIRONMENT/CONDITION: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may occasionally be exposed to outside weather conditions, but most work is performed in a typical office setting.
Equal Opportunity Employer
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Salary and Benefits
$15.00 - $18.00 Hourly
Required Education
High School or Equivalent
Required Experience
Open
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