HealthPartners is hiring a Claims Trainer and Auditor. They will provide systems training and offer consulting expertise and support to all levels of Claims staff. They will perform audits, conduct certification and provide performance feedback to all new and promoting employees using analytical, technical and communications skills.

ACCOUNTABILITIES:

Plans, organizes and delivers claims training programs using diverse training methodologies and approaches for claims and administrative staff. Training programs include:

Systems training: Digital Equipment Corporation (DEC), Adjustment Tracking System, Claims Overpayment Refund/Recovery System, HealthPartners Customer Service System (HCSS).

Soft skills training: customer service training and business writing training.

Others: new projects, specialization, enrichment training and updates to existing programs for both automated and manual systems.

Ensures new and promoting employees technical competence to heighten production and quality standards.

Prepares, conducts and analyzes user audits to improve and maximize system use.

Identifies system and/or benefit errors and recommends process improvement changes.

Shares audit results with all new and promoting employees on a 1:1 basis. Keeps supervisor informed.

Enters all audit results into the Claims audit tracking system for individual employee tracking, reporting and future trend analysis.

Initiates the certification process for all levels of claim processing for new and promoting employees.

Plans, organizes and delivers claims training programs using diverse training methodologies and approaches for claims staff and administrators.

Supports departmental and divisional teams through participation in appropriate meetings and projects.

Serves as an internal consultant to managers and claims staff regarding procedural and system related processes, automated and manual. Consulting includes as hoc requests by claims Director, Managers or Supervisor.

Maintains a current knowledge base and utilizes new training delivery techniques and practices and updates current documentation for on-line claims processing.

Promotes teamwork through the practice of Covey and CQI philosophy by leading or participating in-group efforts to analyze departmental workflow and processing methods.

Performs benefit interpretation to define and facilitate development of policies and procedures resulting from implementation or revision of claims processing procedures. Provides on-line documentation to staff.

Develops appropriate measurement techniques to measure progress and/or deficiencies and provides trend analysis reporting of performance.

Makes suggestions for system improvements to enhance automation and accuracy.

Performs additional duties, attends meetings and assumes projects as assigned by Supervisor, Manager or Director.

REQUIRED QUALIFICATIONS:

BA/BS in training and organizational development, industrial relations, communications and two years claims experience in the administration of insurance benefits or Associate degree and four years of HP claims experience and/or the equivalent relevant experience.

One year experience in the design and delivery of training programs which includes some technical training and/or the equivalent relevant experience.

Experience using desktop publishing software such as Microsoft Word, Excel and PowerPoint.

Experience working with HTML.

Detailed knowledge of adult learning theories and methods of instruction.

Detailed knowledge and understanding of the insurance industry including, claims processing and customer service expectations.

Advanced analytical and problem solving skills.

Effective presentation, planning and oral and written communication skills

Ability to interpret and explain provider and member/employer contracts and has a strong customer service orientation.

Ability to communicate at all levels of the organization and with external customers.

Ability to handle and manage a high degree of change.

Ability to work independently and as a team player.

Ability to evaluate employee progress to ensure that the business needs of the department are being met.

Familiarity with training equipment and materials.

PREFERRED QUALIFICATIONS:

Master's degree in training and organizational development, industrial relations, communications, business administration or other relevant field.

Three to five years full-time training experience in a hospital, ambulatory care, or insurance environment, including some technical training background.