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Resident Services Coordinator
Cincinnati, OH
Job Description
The Resident Services Coordinator interacts directly with prospective and current residents to increase resident retention and provide excellent customer service.
Essential Duties and Responsibilities
* Maintain an excellent customer service relationship with prospective residents, current residents, vendors and members of the community.
* Plan and execute resident functions and communications as needed.
* Prepare monthly reports
* Ensure that groups using the community room and other common areas clean up after each activity and take care of the equipment in each room. Update the bulletin boards and community calendar at each site.
* Use resources available to gather information to help residents address their social service and educational needs through programs and agencies available in the larger community. Assist residents in completing forms and applications and help them make linkages to appropriate agencies.
* Accurately prepare and have a thorough knowledge of all lease-related paperwork.
* Assist with planning and hosting of resident functions as needed.
* Adhere to all local, state and federal housing requirements as it relates to leasing and management of the property.
* Other tasks or duties as assigned by supervisor.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Associates must follow requirements for training/development plans. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Certifications
Hold and maintain any and all certifications required to manage the property, which may include affordable, tax credit, property management and other such licenses or designations. Professional accreditations are preferred.
Education
A high school diploma is required, and a college degree or equivalent experience is preferred but not required. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Professional Experience
A minimum of one to two (1-2) years of experience in residential property management or a related field is required.
Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.
Skills:
The position requires, but is not limited to, the following:
* Strong administrative and organizational skills (juggling multiple projects, tasks simultaneously)
* Ability to think rationally during a crisis
* Strong time management skills and the ability to prioritize wisely
* Strong customer service orientation
* Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
* Ability to close a sale
* Knowledge of on-site maintenance requirements
* Ability to operate and understand personal computer functions and company utilized software packages
Physical Demands
* Must be capable of physically accessing all exterior and interior parts of the property and amenities.
* Must be able to push, pull, lift, carry or maneuver weights of up to 20lbs. independently and 50 lbs. with assistance.
Computer Skills
* Basic knowledge of computers
* Ability to use Outlook
* Intermediate to advanced knowledge of MS Word and Excel, Realpage/OneSite
* Ability to develop advanced knowledge of other programs or systems as needed
* Basic Internet knowledge
Learning & Development
Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.
Edgewood Management Corporation is an Equal Employment Opportunity Employer
Essential Duties and Responsibilities
* Maintain an excellent customer service relationship with prospective residents, current residents, vendors and members of the community.
* Plan and execute resident functions and communications as needed.
* Prepare monthly reports
* Ensure that groups using the community room and other common areas clean up after each activity and take care of the equipment in each room. Update the bulletin boards and community calendar at each site.
* Use resources available to gather information to help residents address their social service and educational needs through programs and agencies available in the larger community. Assist residents in completing forms and applications and help them make linkages to appropriate agencies.
* Accurately prepare and have a thorough knowledge of all lease-related paperwork.
* Assist with planning and hosting of resident functions as needed.
* Adhere to all local, state and federal housing requirements as it relates to leasing and management of the property.
* Other tasks or duties as assigned by supervisor.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Associates must follow requirements for training/development plans. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Certifications
Hold and maintain any and all certifications required to manage the property, which may include affordable, tax credit, property management and other such licenses or designations. Professional accreditations are preferred.
Education
A high school diploma is required, and a college degree or equivalent experience is preferred but not required. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Professional Experience
A minimum of one to two (1-2) years of experience in residential property management or a related field is required.
Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.
Skills:
The position requires, but is not limited to, the following:
* Strong administrative and organizational skills (juggling multiple projects, tasks simultaneously)
* Ability to think rationally during a crisis
* Strong time management skills and the ability to prioritize wisely
* Strong customer service orientation
* Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
* Ability to close a sale
* Knowledge of on-site maintenance requirements
* Ability to operate and understand personal computer functions and company utilized software packages
Physical Demands
* Must be capable of physically accessing all exterior and interior parts of the property and amenities.
* Must be able to push, pull, lift, carry or maneuver weights of up to 20lbs. independently and 50 lbs. with assistance.
Computer Skills
* Basic knowledge of computers
* Ability to use Outlook
* Intermediate to advanced knowledge of MS Word and Excel, Realpage/OneSite
* Ability to develop advanced knowledge of other programs or systems as needed
* Basic Internet knowledge
Learning & Development
Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.
Edgewood Management Corporation is an Equal Employment Opportunity Employer
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1 to 2 years
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