Job Locations US-NC-Apex

Position Summary:
HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This Team Member must uphold the HearingLife Core Values:
- We create trust
- We are team players
- We apply a can-do attitude
- We create innovative solutions
The Patient Care Coordinator role involves significant community outreach and local marketing efforts.

Key responsibilities include:

Supporting the hearing care professional in developing and implementing community marketing plans to increase awareness of the new clinic and drive appointment bookings for hearing tests.
Participating in community outreach programs, such as the Campaign for Better Hearing, to enhance community engagement and support the organization's vision to "Help More People Hear Better".

Patient Care Coordinator Purpose Statement:
To help more people hear better by driving traffic to our clinics with the creation of test appointments while ensuring a positive patient experience.

Be a Pioneer: As a key member of our new location, you'll have the chance to shape the practice from the ground up, establishing a culture of care and excellence.
Comprehensive Marketing Support: We understand the importance of building a client base, especially in a new clinic. That's why we're committed to providing robust marketing support to ensure you have a steady flow of clients.

Essential Job Functions:
Drive Patient Appointment and Clinic Revenue Generation:
- Call database of potential and existing patients using company-generated sales scripting to schedule appointments for hearing tests.
- Ensure daily metrics are achieved including but not limited to outbound calls made and appointments booked.
- Make confirmation calls to ensure Patients are present at their scheduled appointment time.
- Drive clinic traffic by collecting and managing patient referrals through in-clinic interactions.
- Collaborate with clinic Provider to develop ways to bring in more Patients to support HearingLife's vision; "Help More People Hear Better".
- Conduct an effective morning huddle each day with clinic Provider to ensure an organized and productive 3-day patient calendar/schedule view.

Manage Patient Relationship and Community Engagement:
- Become a subject matter expert and execute all HearingLife operational process and procedures called "All The Right Things" including but not limited to: block schedule, morning huddle, Out Of Warranty, third party, wellness referrals, physician referrals, Professional Sales Presentation and Tested Not Treated process.
- Provide an exceptional patient experience, welcome patients to the clinic, and always maintain a positive patient rapport as a HearingLife brand ambassador.
- Assist walk-in patients with any needs which may include cleaning hearing devices, changing batteries, and general maintenance.
- Support the organizations vision to "Help More People Hear Better" by participating in community outreach programs such as Campaign for Better Hearing.
- Support the Hearing Care Provider in the development and implementation of a community marketing plan designed to create awareness of the new clinic and to drive appointments for hearing tests.


Administrative Functions:
- Handle Insurance and Managed Care Benefit
- Ensure timely processing of all insurance and billing documents to maximize revenue and payment in a timely manner.
- Maintain patient files in accordance HIPAA & legal compliance regulations
- Master the required computer skills including CRM database
- Coordinate with third party companies (managed care) to determine benefits and facilitate the sale & delivery of hearing devices
- Coordinate with insurance department to determine patient specific coverage understand current HIPAA laws, and verification of insurance benefits in a timely and accurate manner.
- Ensure all transactions are entered into Point of Sale (POS) system in an accurate and timely manner
- Maintain an accurate account of petty cash funds, bank deposits, and credit transactions
- Submit daily end of day reports to corporate partners
- Ensure all patient documents are completed timely and accurately
- Handle data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
- Process CareCredit applications, where applicable by state law
- Maintain an accurate record of clinic inventory
- Order and maintain clinic supplies
- Answer phone calls, emails, return calls and patient follow-up calls
- Partner with Provider to ensure office is clean and well-maintained
- Be a company ambassador with new hire referrals

Education and Experience:
- High School Diploma or equivalent; Associates degree preferred but not required.
- Minimum of 1 year of previous front office, preferably in a customer service or sales setting.
- Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically Outlook, word and excel.
- Proactive customer service skills, exhibiting friendly and courteous behavior in all Patient interactions.
- Exceptional professionalism, clear and articulate in communication; verbal, written, and face to face.
- Outstanding planning and organizational skills.
- Superior multi-tasking and time management discipline.
- Ability to work independently and collaboratively with staff and support services.

Key Job Competencies:
- Interpersonal skills
- Goal oriented
- Dynamic

Travel:
This role may include some travel which could include new-hire training, quarterly meetings, and possible help at other clinics.

Benefits:
Paid time off / Company paid holidays / floating holidays
Health/Medical/Dental/Vision
Competitive 401(k) Program
Exclusive Discounts & Programs
Education Expense Reimbursement
Basic life and AD&D insurance
DMIT Program: Dive deep into management insights.
Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.



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