Evoke Consulting is a Federal Management Consulting firm specializing in strategic business and technology services areas across the federal market. We provide solutions to agencies and entities including Veterans Affairs, Department of Energy, Department of Agriculture, Department of Defense, and more. We defy the standard employee experience in government contracting with a commitment to providing a wide range of opportunities for our employees to grow professionally and socially by investing more than our competition in training our team and rewarding high performance. Evokers are hard-working, team-oriented, and come from diverse backgrounds and experience levels. We value our employees' ideas and act on suggestions for change and development as a firm.

Evoke is seeking a Audio Visual Technician to join our team!

Responsibilities:

• Perform regular inspections, testing, and maintenance of audiovisual equipment, including projectors, displays, microphones, speakers, video conferencing systems, and related accessories.
• Provide expert assistance and troubleshooting for AV-related issues and service requests from FCC staff and stakeholders. Promptly respond to support tickets and inquiries to minimize downtime.
• Setup and Configuration: Set up, configure, and calibrate AV equipment for various meetings, conferences, and events. Ensure optimal performance and quality during presentations and video conferences.
• Provide on-site technical support during FCC events, conferences, and meetings, ensuring the smooth operation of AV equipment and resolving any technical issues that arise.
• System Integration: Collaborate with other teams to integrate AV systems with existing IT infrastructure, networks, and collaboration tools, ensuring seamless interoperability.
• Maintain accurate records of AV equipment inventory, configurations, and maintenance activities. Create and update knowledge base articles and technical documentation for AV support procedures.
• Stay informed about the latest AV technologies and trends. Make recommendations for hardware and software upgrades to enhance AV capabilities.
• Conduct training sessions and workshops for FCC staff on the proper use of AV equipment and collaboration tools to maximize efficiency and user satisfaction.
• Conduct regular quality checks on AV services, ensuring compliance with established standards and optimizing performance.
• Interface with AV equipment vendors and service providers, managing equipment warranties, service agreements, and facilitating equipment repairs as needed.

Professional Experience and Skills:

• Proven experience in providing technical support for audiovisual equipment, video conferencing systems, and related technologies.
• Strong knowledge of AV equipment setup, configuration, and troubleshooting.
• Familiarity with AV standards and protocols, such as HDMI, H.323, SIP, and audio codecs.
• Proficiency in AV control systems and related software (e.g., Crestron, Extron, AMX).
• Excellent problem-solving skills and the ability to think quickly under pressure.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.
• Willingness to work flexible hours, including occasional evenings and weekends, to support events and urgent AV needs.

Education and Years of Experience:

• Bachelor's degree in Audiovisual Technology, Information Technology, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in the audio/visual field.

Security Clearance

• Applicants selected must be eligible to work in the United States, be subject to a government security investigation, and meet eligibility requirements for access to protected information.

Work Location

• Washington, DC (100% on-site)

Benefits Offered:

• This position is paid a base salary based on job family, experience and skill level.
• Health benefits include medical, prescription, dental, and vision plans.
• Company paid Life Insurance coverage, Short-term and Long-term Disability coverage.
• Health Savings Account or Flexible spending accounts.
• 401(k) with discretionary company match.
• Paid time off (PTO) program and eleven (11) paid holidays.
• Additional time off benefits include parental leave, bereavement leave, volunteer hours.
• And more

Evoke is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, citizenship, national origin, ancestry sexual oriented, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any additional factors protected by local, state, or federal law.