• Perform front-desk receptionist duties including answering incoming calls, schedule and confirm appointments, greet patients, respond to patient inquiries and manage day-to-day front-end-operations at a busy audiology clinic.
• Prepare patient bills and point-of-sale collection, collecting, tracking, and posting payments.
• Maintain a clean lobby environment and a hearing aid lab and clean clinical tools.
• Provide quality customer services to enhance patient experience and care.
• Provide assistance to students including responding to questions on patient appointments and clinic schedule, refer students to faculty for appropriate resources if necessary.
• Establish short-term payment plans for patients and collect monthly payments according to each patient's payment plan.
• Manage up-to-date patient medical records and physician referrals.
• Provide feedback to clinic director, audiologist(s), and other staff as necessary.
• Recommend new procedures for streamlining administrative duties or office functions.
• Comply with State and Federal privacy acts, including HIPAA and other compliance agency regulations.
• Performs other duties as assigned or requested.

• One and a half (1.5) years of post-high school education with a minimum of eighteen (18) units of completed coursework.
• Two (2) years of responsible administrative experience using current word processing software such as: Word, PowerPoint, Excel, Internet, and electronic email.

• Associate or Undergraduate Degree.
• Prior experience in a medical office environment.
• Ability to learn office technology software Current office management system.
• Familiarity with basic budget and bookkeeping procedures.
• Demonstrated proficiency in the use of computer office software including word-processing, spreadsheet applications and mail merge functions
• Effective verbal communication with general hearing-impaired public.
• Excellent phone & customer service skills, office organization, and event/meeting scheduling and records management skills.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.