Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Director, Relationship Management to join our Liquidity and Margin Services team within Global Markets. This role is located in New York City - HYBRID.

In this role, you'll make an impact in the following ways:

• Independently develops the strategic plan for managing and growing existing client relationships, with a focus on revenue retention and incremental organic growth.
• Serves as the primary client coverage within the business, working with clients to assist in achieving achieve short- and long- term strategic objectives with cash and margin management.
• Has developed significant expertise on industry trends, competitor services/offerings and clients business environment.
• As the client advocate, often serve as the ultimate escalation point for client satisfaction within the business.
• Consult with clients on their strategic vision and how the firm can help them achieve that vision.
• Promote the Liquidity & Margin Services business services/product offerings that solve client challenges and achieve account growth.
• Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction ensuring continued satisfaction and strategic alignment with the businesses services/product offerings.
• Continually evaluate client needs and ensure sustained client engagement.
• Develop, track and report on relationship strategy/results for assigned client portfolio.
• Contribute to the development of team metrics, dashboards, roadmaps and meet KPIs.
• Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams.
• May assist with prospecting new clients in a similar industry or segment of existing clients.
• Conduct service review meetings and assist in client training, sharing of market information/experience.
• Contribute to the development of overall RM strategies for the team.
• May work with other Relationship Managers and/or marshal firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and to proactively inform clients of industry developments or firm thought leadership.
• Ensures client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.)
• Attend industry events and conferences to remain visible in the market and remain current on industry trends and competitor services/offerings.
• Provide guidance to less experienced Relationship Managers as needed.
• Responsible for achievement of organic, incremental growth (revenue, asset) goals within assigned client portfolio. Manages overall relationship profitability of moderate to large-sized clients with increased complexity.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• Ability to work in a large team environment as a team player.
• 7-12 years of total work experience preferred.
• Knowledge of the money market industry, cash management, derivatives and/or margin management and segregation a plus.
• Financial Services experience with a particular client type or product (Asset Owners Asset, Managers, etc.) preferred as is prior experience in Relationship Management, Client Services or Account Management.
• Applicable local/regional licenses or certifications as required by the business.
• As global firm, bi-lingual capabilities are helpful as is an understanding of local/cultural nuances important for client trust.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion, 2023
• Bloomberg's Gender Equality Index (GEI), 2023
• Human Rights Campaign Foundation, Corporate Equality Index, 2023
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2023
• Forbes Blockchain 50, 2023

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $147,000 and $273,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.