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Service Delivery Systems Specialist
Newton, NC
Job Description
Job Details
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Description
Position Summary
Under general supervision, but in conformity with established policies and procedures, performs analytical, technical and administrative work in the planning, design, installation and maintenance of new and existing telephone systems, mobile devices, ATM hardware and software, copier/scanning/faxing systems and PC's; provides support, guidance and expertise to users. Assist Help Desk with user support calls/emails in a backup role. Maintain vendor relationships and maintenance contracts with telco providers as well as the other systems as directed.
Qualifications
General Qualifications
Required Education/Knowledge:
- A two-year degree in CIS or equivalent experience.
Preferred Education/Knowledge:
- Four-year degree in Computer Information Systems
Required Experience:
- Project management experience.
- Experience with PC hardware/software and networks preferred or equivalent work experience.
- Telephone System/Video Conference Administration.
Preferred Experience:
- Experience with installation or servicing of other electronic banking equipment helpful.
- ATM and copier operation, installation, and maintenance.
- Two to four years of experience/training with IP Telephony equipment and videoconferencing, working with telecommunication carriers, various types of PCs and knowledge of related peripheral equipment, along with network experience/training.
- Familiar with Cisco UC applications including Call Manager, Unity, IM&P, CER, Webex and others.
- Experience with Helpdesk ticketing administration.
- Familiar with Blackberry email administration.
- Basic project management skills.
- Above average written and oral communication skills.
- MS Office skills, including Excel, Word, PowerPoint, and Visio.
- Troubleshooting skills
Peoples Bank is an Equal Opportunity Employer. We recruit and hire qualified candidates without regard to race, religion, color, sex, genetics information, sexual orientation, age, national origin, gender identity, veteran or disability status, or any factor prohibited by law. Our affirmative action program helps to ensure that all job applicants are treated fairly.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2 to 4 years
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