Job Functions:

1. Prioritize, coordinate, schedule, and expedite service work to ensure the installation/commissioning of gensets and ensure customer satisfaction.
2. Investigate and resolve customer complaints.
3. Establish, build and maintain customer relationships.
4. Quote repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.
5. Audit field service reports for accuracy and completeness.
6. Acts as a liaison between customer and other departments.
7. Acts as primary factory contact for field service related inquiries.
8. Provide activity summaries and project status information to upper management and customers on a regular basis.
9. Maintain an expert level of knowledge of account products, business background, and current industry developments.
10. Promotes a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls-Royce Code of Conduct
11. Performs special projects as required

Posting Title:

Service Operations Coordinator

Location:

MTU Onsite Energy (Mankato, MN)

Functional Area:

Customer Service and Support

FLSA Code:

EXEMPT

Employment Type:

OED - Exempt

Qualifications:

1. Bachelor's Degree in Construction Management, Project Management, or Business Administration, or Automotive Engineering and 3 years field service and project management experience in the industrial construction industry or 7 years of field service and project management experience in the industrial construction industry.
2. Strong ability to manage concurrent tasks and bring projects to completion
3. Strong personal drive with a solution-oriented approach, and the ability to work extended periods without supervision.
4. Strong organizational, planning and follow-up skills
5. Strong interpersonal skills and the ability to work effectively with others
6. Strong analytical and problem solving skills
7. Strong oral and written communication skills
8. Strong presentation skills
9. Strong ability to cope with frequent schedule and priority changes

Work Environment:

Shift:

First

Job Type:

Regular

Work Schedule:

Full Time