ESSENTIAL FUNCTIONS:

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Be able to deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel; seek to resolve all situations in a manner that maintains positive guest relationships.
• Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions.
• Utilize open body language to guests on the casino floor while patrolling; politely speak with and assist guests as needed.
• Have complete knowledge of all casino events and promotional activities.
• Troubleshoot, repair, and maintain slot-related equipment on the casino floor and in the slot shop.
• Participate in the installation, movement, and removal of slot-related equipment.
• Maintain proper logs in compliance with Missouri Gaming Commission regulations and internal controls.
• Understand, and adhere to, all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
• Promptly and professionally respond to all calls.
• Keep work area in a clean and orderly manner.
• Ensure the safety and security of all customers and team members.
• Comply with all policies and procedures established by Bally's KC and departmental management.
• Perform other duties as assigned or reasonably requested by any member of management.

KNOWLEDGE, SKILLS, ABILITIES, and OTHER CHARACTERISTICS:

• A high school diploma or GED is preferred.
• A two-year degree in the electronics field or equivalent work experience is preferred.
• Must obtain Missouri Gaming Commission occupational license.
• Knowledge of hand tools and electronic testing devices.
• Appropriate use of personal computers, telephones with voice mail systems, fax machines, and two-way radios.
• Ability to write technical statements.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
• Read, write, and understand complex instructions and electrical schematics.
• Communicate appropriately with all casino customers, casino departments, and fellow team members.
• Understand, and adhere to, all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• PHYSICAL DEMANDS: while performing the duties of this job, the team member is required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, crouch, bend, or kneel; and talk and hear. The team member must lift and/or move up to 200 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• WORK ENVIRONMENT: while performing the duties of this job, the team member is exposed to electricity, variable temperatures, smoke, and bright flashing lights. The noise level in the work environment is usually very loud.

ACKNOWLEDGMENT:

This job description describes the essential functions and basic skills and knowledge required for a team member to successfully perform the position, and the team member hereby certifies that the team member is capable of performing the essential functions listed here, with or without accommodation. Bally's KC reserves the right to modify any part of this job description at any time based on business demands. The team member understands and acknowledges that all team members of the Company are employed on an at-will basis, meaning that either the team member or the Company may terminate the work relationship at any time, for any reason, and without notice. The team member further understands and acknowledges that this job description does not constitute an employment contract, nor does it guarantee the team member any future employment with the Company. Only the Vice President & General Manager has the authority to enter into any employment contract or other written employment agreement with a team member.

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