Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
JOB MISSION:
We are actively seeking a skilled and motivated Technical Support Specialist to join our North America Technical Support Team. At New Balance, we seek active learners who love to use modern technology tosolve challengingproblems. You will be working with the latest technologies and frameworks, as well as working togetherwith the rest of the team to push New Balance as an innovator for years to come.
This role is expected to be in person for 5 days a week, onsite presence.
MAJOR ACCOUNTABILITIES:
REQUIREMENTS FOR SUCCESS:
Highly preferred:
Experience with:
Autopilot for device imaging
Apple, Microsoft, and Android devices
Mobile Device Management (JAMF, Intune & Workspace One)
Presenting and developing training materials to all levels of the organization
Developing and maintaining knowledge base articles
Understanding of Linux or Server environment
ITSM tools such as FreshService
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.