At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.

You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.

Join the Access/ED team at Scripps Mercy Hospital San Diego as a Lead, Revenue Cycle - ED. The ideal candidate will thrive in a fast-paced environment. This is an important role that provides support and daily instruction on standard operations for the Access/ED team. In this role, you will be responsible for assisting with daily department operations including training, technical support, mentoring and performance management of staff. Additionally, you will be responsible for managing revenue cycle related workflows and ensuring benchmarks are met and end of day reconciliation is accurate. You will engage in patient Check-in, Check-out, scheduling, and billing coordination to provide technical and leadership support as needed as well as communicating with customers including clinical and non-clinical staff, physicians, patients and insurance companies to assist in managing department operations. This role encompasses assisting the department to meet everyday work standard and is imperative for Access/Ed function.

Other duties of the Lead, Revenue Cycle include:

• Performing quality audits and working toward assurance of consistency and standardization of procedures. Responsible for managing departmental resources.
• Responsible for keeping abreast of current policies, practices and procedures and provide guidance to staff.
• Assisting in urgent situations requiring immediate decision making.
• Responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.
• Providing department orientation and training including assessments and annual education competencies are completed.
• Providing feedback for consideration on staffs annual performance evaluations, as well as verbal and written input to leadership regarding job performance, improvement and corrective action in a timely manner.
• Providing input to new employee hiring.
• Assisting manager with timekeeping editing as needed.
• Providing appropriate resolution to patient complaints.
• Fulfilling coordinator duties as needed.
• Leading performance improvement projects and maintaining employee and department productivity reports.
• Acting as the department manager/supervisor in their absence.

This is a Full Time (80 hours every two weeks) benefitted position, working 10-hour varied shifts. Located at Scripps Mercy Hospital San Diego in Hillcrest.

Required Qualifications:

• One year of Patient Accounts experience in a healthcare setting.
• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Preferred Qualifications:

• Two years of Patient Accounts experience in a healthcare setting.
• Previous training experience and leadership skills.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.