I.POSITION SUMMARY
The Service Case Manager is the ambassador and voice of KARL STORZ. The primary responsibility of this position is interaction with internal and external customers concerning medical device repairs and generation of repair-associated information and reports.The position must maintain smooth and timely flow of repairs and customer inquiries.Coordinators must continually absorb knowledge on repair services assuring the highest possible level of customer satisfaction.
II. MINIMUM KNOWLEDGE, EDUCATION AND SKILL REQUIREMENTS
III. ESSENTIAL FUNCTIONS
PHYSICAL REQUIREMENTS
MENTAL REQUIREMENTS
DUTIES AND RESPONSIBILITIES(Other duties consistent with the general nature
and focus of the position and/or the goals and objectives of the department may be assigned.)
F.INTERPERSONAL AND COMMUNICATION SKILLS
IV. OTHER FUNCTIONS
OTHER DUTIES AND RESPONSIBILITIES (Other duties consistent with the general nature and focus of the position and/or the goals and objectives of the department may be assigned.)