The Shared Service Center's Process Improvement and Innovation Team is responsible tracking the evaluation, planning, oversight, implementation, and documentation of process and system improvement projects to improve the overall efficiency, quality, timeliness and cost-effectiveness of the SSC's business operations and processes within the BCH's Physician's Organization.

This Manager, Strategic Process Improvement for SSC will be responsible to:

• Manage and plan strategic transformation and innovation programs (process, infrastructure, financial, inefficiency and non-compliance) that address business challenges and achieve organizational goals and objectives for the PO, SSC and client orgs. Supplement business transformation plans, including goals and timelines for review and sponsorship by PO and Foundation/Dept Senior leadership. Identify resource needs including staff and equipment.
• Manage cross-functional projects in key areas of the organization to optimize financial performance and ensure compliance with BCH Policy, Federal, and State regulations. Consult business PI teams in order to plan, implement, and evaluate process change initiatives aimed at improving the productivity, cost effectiveness and time-efficiency of key business processes.
• Serve within the SSC in a management capacity, when needed in all key areas that have staffing deficiencies or require operational improvements. Develop operational policies and procedures and align these with Epic training
• Manage team leads process and innovation teams. Supervise and lead staff on project teams. Create engagement with the enterprise's Six Sigma community, through transformation projects - engaging, coaching and supporting their career development
• Develop data management and analytics that support transformation and innovation initiatives. Lead the collaborative effort with subject matter experts including business process and IT designers, as well as user communities
• Lead business process improvement teams and work with key leaders and clients to analyze and present findings and to project progress and outcomes at physician leadership and foundation leadership meetings
• Ensure the integration of business process initiatives with other hospitalwide activities and initiatives, and collaborates in efforts to formulate and comply with regulatory requirements, EPIC and financial systems standards and policies. Prepare ongoing and year-end summary reports
• Maintain and exhibit expertise in current and emerging business process improvement strategies, as well as data management and analysis methods including appropriate computer software apps, as well as sufficient knowledge of project-planning techniques to ensure effective business process improvement

To qualify, you must have:

• A Master's in Business Administration, Health Care Administration or closely related field and 10 years of progressively responsible organization-wide business process improvement leadership, preferably within the revenue cycle operations of large academic medical centers
• Leadership and supervisory experience including project management expertise is required. Business Operations experience including revenue cycle, P & L experience is required.
• Strong written and oral presentation and communication skills with a demonstrated ability to work with senior executives, physician leadership, Board of Trustees and outside constituents are required
• Hybrid/remote

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.