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Job Description:
The Specialist II, Professional Services Consulting is responsible for assisting clients in meeting their organizational goals and objectives. This role will work both independently, and as part of a multidisciplinary team, and are knowledgeable in the company's solutions, best practice configurations and workflows. This role will support and follow the guidance of more senior team members and as they develop will be expected to contribute to all aspects of client engagements.*Work closely with project and client teams supporting Professional Services account implementation strategy and service plan development.
*Provide consulting services, such as best practice processes and workflows, and configuration regarding of NextGen solutions to clients in various locations; that can include, but is not limited to, client sites, Nextgen offices, and remotely.
*Conduct and document Discovery for new implementations, used to determine client-specific configurations and workflows.
*Build, configure, maintain, and edit best practice workflows to meet specific client needs.
*Document identified gaps in product functionality using standardized processes.
*Document all client interactions using standardized processes.
*Responsible for Go-Live support and adoption of the company's products; onsite or remotely activate clients new EHR applications with Go-Live support, issue resolution and end-user adoption of the company's products.
*Contribute to service solution development efforts that best address client needs.
*Maintain subject matter expertise to complete assigned work.
*Travel up to 75%.
*Perform other duties that support the overall objective of the position.
Education Required:
*Bachelor's Degree in Computer/Data Science, Business Administration, Health Informatics, or related discipline.
* Continue education programs and additional training related to this role as required by manager and the company.
*Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
* 3+ years' working in consulting and/or supporting a professional services organization.
*3+ years' direct implementation experience with ambulatory health information systems.
*3+ years; working with healthcare-oriented clients and projects.
Knowledge, Skills, Abilities:
Knowledge of: Knowledge/experience working within the software life cycle; client relationships and effective customer service methodologies; healthcare delivery including but not limited to the HITECH and MACRA legislation and related programs and regulations; Working knowledge of healthcare industry and consulting methodologies. Working knowledge of the portfolio of NextGen Solutions with solid understanding of differentiating nuances of markets & specialties. Microsoft Office Suite.
Skill in: Client-facing, customer focus with effective communication & interpersonal skills; collaboration; problem solving, conflict resolution; project management; presentation; organizational and time management skills.
Ability to: Prioritize workload, meet deadlines, and multi-task while maintaining attention to detail. Establish and maintain effective working relationships through collaboration and respect.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.