Corporate Technical Support Engineer
We are Currently seeking an on-site Technical Support Engineer to join our Corp IT team with Forest River. In the position, as a Technical Support Engineer you will be responsible for designing computer systems software applications. Duties include creating various types of hardware and software like CNC machines; testing their connectivity and compliance to correct defects and overseeing computer networks.
Job Description:
Collaborating with Engineers, System Administrators, Network Administrators, and other IT Team Members to coordinate standards, objectives, and deadlines.
Researching current and new technologies and CNC programming solutions
Excellent written and verbal skills working with end-users to ensure excellence in support.
Troubleshooting hardware/software anomalies, problems, inefficiencies, and data loss
Must be able to accurately document problems and resolutions in our Ticket Management system.
Provide quality assurance review of new and existing CNC software products.
Handling technical support queries on major and minor bug fixes and other issues
Integrating update and new features to existing software and hardware
Qualifications
Associates degree in C.S. (or related advanced education) - Required
Must be able to work with end-users in and office environment
Experience with Windows Operating System (Windows 10/11) - Required
Experience with Active Directory (User Creation, GPO, Network Printing) - Required
Experience with CNC Machine Programming - Required
Additional MS Certifications are beneficial, but not required.
Dependable transportation (business related mileage paid)
Smartphone for Dept. Communication - (Required and paid)
Must be able to lift up to 50 lbs. with or without accommodation.
Excellent communication skills, time management, and customer service are paramount to this position.
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
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Forest River is an Equal Opportunity Employer / Forest River es un empleador que ofrece igualdad de oportunidades