What The Role Is
The Specialized Service Specialist is responsible for all incoming customer inquiries received by the Cadence Mortgage Division, via telephone, email or written requests. All inquiries if not resolved by the Specialized Service Specialist will be forward to the appropriate Mortgage Division employee for resolution. Customer inquiries will be tracked through the Task Application. Customer complaints whether verbal or in writing will be logged into the Complaint application. Written complaints will be handled as a Qualified Written Request and reported to management. The Specialized Service Specialist is also responsible for pay by phone payments, Escrow Analysis Calls, Loss Draft inquiries, in addition to handling Specialized Service inquiries the employee will handle working the ROL of Lien report with our third-party vendor as well as processing Partial Release of Liens.
Who You Are
To perform this job successfully, an individual must perform each essential duty. The requirements listed herein. are representative of the knowledge, skills, and/or abilities required.
Education/Experience:
Skills:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific requirements include: * Ability to stand; walk; sit; move about; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; write legibly, and lift objects weighing as much as ten pounds to a distance of twenty feet.
How You will Make an Impact
If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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