Leadership and Team Management:

• Lead a team of datacenter and cloud operations professionals, providing direction, guidance, and mentorship.
• Foster a collaborative and high-performing team culture.
• Set clear goals and expectations for the team and ensure alignment with organizational objectives.

Datacenter Operations

• Manage the day-to-day operations of datacenters, ensuring uptime, reliability, and security.
• Oversee hardware procurement, installation, maintenance, and decommissioning.
• Implement and optimize datacenter infrastructure, including power and cooling systems.

Cloud Operations

• Manage cloud infrastructure, services, and platforms across multiple providers, e.g., AWS, Azure, Google Cloud.
• Develop and implement cloud deployment strategies, ensuring scalability, performance, and cost-effectiveness.
• Monitor cloud resources and optimize utilization to meet business needs efficiently.

Performance Optimization and KPI's

• Develop , monitor and report on key DC/Cloud performance indicators (KPIs). Continuously evaluate and optimize datacenter/cloud performance to meet business objectives.
• Identify areas for improvement and implement strategies to enhance efficiency and reliability.

Vendor Management

• Manage relationships with datacenter and cloud service providers, ensuring SLAs are met and issues are resolved promptly.
• Negotiate contracts, pricing, and service agreements to optimize value for the organization.

Budgeting and Cost Management

• Develop and manage budgets for datacenter and cloud operations, ensuring cost-effective use of resources.
• Track expenses, identify cost-saving opportunities, and report on financial performance with right chargebacks to the regional BU's.

Continuous Improvement

• Stay updated on emerging technologies, trends, and best practices in datacenter and cloud operations.
• Drive innovation and continuous improvement initiatives to enhance the effectiveness and efficiency of operations.

Stakeholder Communication

• Collaborate with internal stakeholders, including IT teams, business units, and executive leadership, to align datacenter and cloud operations with business goals.
• Communicate regularly on operational performance, challenges, and strategic initiatives.

Capacity Planning

• Forecast future capacity requirements for datacenter and cloud infrastructure based on business growth and demand projections.
• Develop strategies for scaling infrastructure resources proactively to meet evolving needs while minimizing costs.

Automation and Orchestration

• Drive automation initiatives to streamline routine tasks, improve operational efficiency, and reduce manual intervention.
• Implement orchestration tools and frameworks to automate provisioning, configuration, and management of infrastructure resources.

Training and Development

• Develop training programs and resources to enhance the skills and knowledge of datacenter and cloud operations staff.
• Encourage continuous learning and certification opportunities to keep the team abreast of new technologies and best practices.

Risk Management

• Identify and assess risks related to datacenter and cloud operations, including security vulnerabilities, compliance gaps, and technology dependencies.
• Develop risk mitigation strategies and contingency plans to address potential threats and minimize impact on business operations.

Performance Metrics and Reporting

• Define key performance indicators (KPIs) and metrics to measure the performance and effectiveness of datacenter and cloud operations.
• Generate regular reports and dashboards to provide visibility into operational performance, trends, and areas for improvement.

Regulatory Compliance

• Stay informed about regulatory changes and updates relevant to datacenter and cloud operations, ensuring compliance with data protection laws and industry regulations.
• Work closely with legal and compliance teams to address any compliance requirements and maintain a robust governance framework.

• Bachelor's degree in Science, Electronics, or a related field and ten years of progressive experience in the specialty field of Datacenter/Cloud operations.
• Demonstrated leadership, client management and project management skills along with a strong business development track record
• Ability to work independently and as a part of a team and experience working in a fast-paced, dynamic environment
• Experience in managing Geo diverse support teams and partners.
• Ability to develop a culture of service excellence.
• Ability to foster a positive work environment that promotes teamwork, collaboration, and knowledge sharing.
• Passionate about technology and the operations discipline; self-driven and knows how to get things done.