Toppan Merrill is excited to announce that we are expanding our Customer Care department. Our talented team is looking for experienced Document Specialists at all levels to join us across multiple locations and shifts. If you are looking for a new opportunity, we encourage you to apply.

About the Role

A Document Specialist at Toppan Merrill is an integral part of our Bridge Service and Operations team working closely with our internal Customer Care, Consulting, and Product Support teams on client disclosure documents.Hours are 2:00pm - 10:30pm, Monday through Friday. 1 day in the office in St. Paul and 4 working remotely.

What You'll Do:

• Participate in Document Set-Up, Optimization, and editing (both content and formatting) of client documents
• Actively participate and may lead client training
• Troubleshoot Word formatting and HTML rendering issues
• Collaborate with professional services teams with the goal of providing exceptional service to our clients

About You:

• Commitment to service excellence, with demonstrated success in a client facing environment
• Strong technical aptitude
• Strong verbal and written communication skills
• Ability to work unsupervised in a team environment
• Ability to work on multiple tasks and maintain priorities
• Good judgment and problem-solving skills
• Advanced skills in Microsoft Word; experience working with Microsoft Office Suite
• Ability to quickly learn and apply new technologies
• Flexibility/adaptability with overtime/shift changes/weekend-work

Qualifications and Experience:

• BA/BS degree in business or related field preferred, or equivalent combination of education and experience
• Strong understanding of document styles/print
• 1+ years of previous work experience in a similar client service environment preferred
• 1+ years of advanced word processing or desktop publishing experience preferred
• Microsoft Word Power User
• Professional Client Service
• Page Layout experience

Why You Should Work Here:

• The ability to work in an environment that encourages creativity and fresh ideas
• The ability to be on the leading edge of SaaS driven technology solutions for capital markets and regulatory disclosure requirements
• The opportunity to join a well-established and growing company that has just completed its most successful year

About Us: https://www.youtube.com/watch?v=hlsAbwm9SUM#action=share